Senior Onboarding Officer

1 week ago

London, Greater London, United Kingdom Evotym Full time £59,500 - £85,000 per year

About the Client
Our client is a growing international fintech company with operations across Europe, the UK, and Asia. Built on a solid financial foundation and a culture of collaboration, the company provides modern businesses with access to card payment processing, FX, and banking services through a single streamlined platform. As a principal member of Visa and Mastercard, the company empowers digital-first businesses to expand efficiently, operate securely, and remain fully compliant in a fast-changing regulatory landscape.

Role Overview
We are looking for a confident and experienced Senior Onboarding Officer to join the compliance team. The role focuses on managing the end-to-end onboarding process for merchants, with a particular emphasis on acquiring services. The ideal candidate will bring strong expertise from acquirers and exposure to high-risk verticals such as crypto, forex, and adult, ensuring smooth merchant integration while meeting strict regulatory and scheme requirements.

Key Responsibilities

  • Lead merchant onboarding processes in line with acquiring and scheme compliance requirements.

  • Review KYC and underwriting documentation to ensure completeness and accuracy.

  • Collaborate closely with sales, compliance, and risk teams to support onboarding workflows.

  • Handle complex onboarding cases, particularly from high-risk industries.

  • Ensure ongoing alignment with Visa and Mastercard requirements.

  • Maintain detailed records and prepare reports for internal and external stakeholders.

  • Contribute to the continuous improvement of onboarding processes and controls.

Requirements

  • Proven experience in acquiring is a must.

  • 3+ years of experience in merchant onboarding, underwriting, or KYC roles.

  • Background in high-risk industries such as crypto, forex, or adult.

  • Solid understanding of card scheme requirements and payments compliance.

  • Fluency in English; additional languages are an advantage.

Key Soft Skills

  • Strong attention to detail and analytical skills.

  • Clear and professional communication style.

  • Proactive, hands-on approach to solving problems.

  • Ability to manage sensitive cases with sound judgment.

What We Offer

  • Opportunity to be part of a fast-growing international fintech.

  • Work within a collaborative compliance team at the core of the business.

  • Competitive compensation package.

  • Flexible working arrangements and supportive culture.

    If you are a seasoned onboarding professional with strong acquiring expertise and the drive to work in a dynamic international fintech, this is your chance to take on a key role within the compliance team.

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