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Service Advisor
2 weeks ago
Service Advisor
Salary £37,000 - £40,000 + Bonus + Benefits
Brewery Road, London - Onsite
Who we are?
At LEVC we have been transformed from a traditional vehicle manufacturer of the iconic black cab, into a modern electric vehicle company with high performing tech. We operate a global footprint, with offices and operations across Europe and key overseas markets. The TX electric taxi heralded a new generation of personal transport, bringing zero-emissions-capable operation to cities around the world.
Why work at LEVC?
Our talented team are dedicated to driving greener transport solutions that will accelerate the journey to cleaner cities. Our mission is to build on our heritage to deliver smarter, greener, safer and accessible mobility for all.
We are proud of what we've achieved already and excited to bring and develop talent into the EV industry.
About the role
Customer Interaction: Greeting customers, listening to their concerns, and understanding their service requirements. Building rapport, providing exceptional customer service, and addressing any questions or concerns.
Vehicle Assessment: Conducting initial inspections of vehicles for body work, gaining correct information for the workshop to diagnose correctly, Consulting with technicians or using the systems to determine the most appropriate course of action.
Service Recommendations: Communicating recommended services to customers, explaining the benefits, urgency, and cost implications. Providing accurate estimates for parts, labour, and timelines.
Service Coordination: Scheduling service appointments based on customer preferences and availability. Coordinating with the workshop controller or technicians to allocate resources and ensure timely completion of repairs or maintenance tasks.
Customer Communication: Keeping customers informed about the progress of their vehicle or equipment, including any unexpected delays or additional repairs that may be needed. Providing updates, answering queries, and obtaining necessary approvals.
Sales and Upselling: Identifying and promoting additional services or products that may benefit the customer. Upselling maintenance packages, accessories, or other value-added offerings.
Documentation and Record Keeping: Maintaining accurate and detailed records of customer information, service requests, and service histories. Updating customer profiles and ensuring proper documentation of repairs, parts used, and costs.
Billing and Payment Processing: Generating invoices, explaining charges to customers, and processing payments. Ensuring accuracy in billing and coordinating with the accounting department as needed.
Customer Satisfaction: Following up with customers after service completion to ensure satisfaction, address any concerns, and encourage feedback. Resolving any issues in a professional and timely manner.
Experience to succeed
GCSEs (or equivalent) including English and Maths.
Knowledge of automotive servicing, MOT processes, and repair terminology.
Proficiency in dealership management systems (DMS) and Microsoft Office.
Understanding of customer service principles, complaint handling, and consumer rights.
Awareness of warranty and service plan administration.
Proven customer service/front-of-house experience (ideally within automotive).
Experience working in a dealership, garage, or aftersales environment.
Track record of managing service bookings, job cards, and workshop scheduling.
Handling payments, invoicing, and warranty documentation in line with UK standards.
Strong organisational skills and time management with the ability to work to deadlines.
Excellent problem-solving skills with strong attention to detail.
Team-oriented but able to work independently when required.
Proactive in suggesting improvements to customer service or workflow.
What we can offer you
Competitive salary + Bonus
25 days' annual leave plus bank holidays
Life insurance, cycle to work scheme, and a salary sacrifice pension scheme
Health and wellbeing support, including Medicash health care scheme, Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders.
Salary extras giving you discounts across various retailers (e.g supermarkets, eating out, and leisure activities.)
Dedicated Learning & Development team help you to unlock your potential through technical & behavioural training. Oh, and did we mention you can get access to LinkedIn Learning too
At LEVC, whatever your role, you truly have the opportunity to join a team that helps you perform at your best.
