NOC Engineer

NOC Engineer – 24/7 (4 on / 4 off) – Leeds

Salary:
£30,000–£43,7500 (DOE) +
Includes 25% shift uplift

Employment:
Permanent

Location:
Leeds

Overview

An established, award-winning technology services provider is expanding its Managed Services team and is seeking a
full-time 1st Line Network Operations Centre Engineer
.

This role is ideal for a motivated team player with experience in first-line support—preferably within a Managed Service Provider environment—and strong customer service skills.

The company places high value on technical skill and ongoing development. Comprehensive training will be provided across the technologies supported, but the ability to quickly adapt to operational processes is essential.

The Role

As a NOC Engineer, you will be part of a team delivering
24/7/365 support
for a range of customer networks.

Key responsibilities include:

• Proactive monitoring of customer devices, dashboards, logs and NMS platforms
• Logging and investigating incidents, escalating where necessary
• Responding to customer queries via phone, email, and service portal
• Ensuring all tickets are handled in line with SLA requirements
• Following scripted procedures to implement changes on customer systems
• Using service desk tools and a range of monitoring platforms to manage workload

Shift Pattern

This is a
24/7 operational role
working a
4 on / 4 off
shift pattern, including
weekends and bank holidays
.

Desirable Experience

• 1–2+ years in an IT support role
  or
  recent completion of relevant networking training
• Cisco CCNA
• Basic troubleshooting of networking solutions
• Ability to follow structured processes and procedures
• Familiarity with monitoring tools (e.g., SolarWinds, LogicMonitor)
• Experience analysing data and identifying patterns or issues
• Background in an ITIL-aligned service desk environment
• Exposure to multi-vendor infrastructure (HP, Juniper, F5, Citrix, CheckPoint, Fortinet, Palo Alto, VMware NSX)

You will gain the opportunity to work with the following technologies, any current exposure would be beneficial

• Cisco Switching, ASR/ISR Routers, ASA/FTD Firewalls
• Cisco ACI (including multi-pod/multi-site)
• Cisco Hyperflex, ISE, DNAC/SDA, SD-WAN (Viptela)
• VMware ESXi & vCentre
• Microsoft Hyper-V
• Windows & Linux
• Office 365
• Backup technologies

This is an amazing opportunity for a driven and motivated individual with basic networking knowledge to take their first step into an career within networking. If you have 1-3 years of IT

Support experience with some networking exposure - get in touch