Workshop Controller/Technical Receptionist

6 days ago

Gateshead DH RG, United Kingdom Bars Factors Limited Full time £35,000 per year

Job Description:

Under the direction of and working alongside our service manager this pivotal dual role acts as the central link between the workshop floor and our customers. The successful candidate will ensure the workshop runs efficiently and profitably while providing exceptional front-of-house service, technical advice, and administrative support to our clients. Key Responsibilities:

Workshop Management & Operations:

  • Work Allocation: Efficiently delegate workloads to the team of Vehicle Technicians, ensuring productivity is maximised and deadlines are met.
  • Workflow Monitoring: Monitor the progress of all repairs and servicing, managing the workshop's time and resources effectively.
  • Quality Control: Conduct quality checks to ensure all work is completed accurately, competently, and in compliance with company, manufacturer, and health and safety standards.
  • Technical Support: Provide technical assistance and guidance to technicians, helping to identify solutions to complex challenges.
  • Parts Management: Liaise with the parts suppliers to order necessary components and ensure timely delivery to avoid delays.
  • Workshop Maintenance: Ensure the workshop is kept clean, tidy, and organised, promoting a safe working environment.
  • Mentorship: Assist in the coaching and development of junior staff and apprentices.

Customer Service & Administration:

  • First Point of Contact: Greet all customers warmly, both in person and over the phone, managing general inquiries and directing them to the appropriate department.
  • Booking Management: Schedule appointments for services, MOTs, and repairs efficiently using our management systems.
  • Technical Consultation: Advise customers on minor technical issues, explain complex repairs, and gain authorisation for additional work as required.
  • Communication: Keep customers informed of their vehicle's progress, potential delays, and any additional costs, ensuring high levels of customer satisfaction.
  • Paperwork & Invoicing: Manage all administrative tasks, including creating job cards, processing invoices, handling payments, and maintaining accurate customer records.

Qualifications & Skills:

  • Proven experience in an automotive workshop environment, ideally within a workshop control or senior technician role.
  • A strong technical background and comprehensive knowledge of automotive repair and servicing.
  • Excellent leadership, people management, and motivational skills.
  • Outstanding organisational and time-management abilities, with the capacity to work effectively under pressure.
  • Strong communication and interpersonal skills, with a professional and friendly demeanour.
  • Proficiency in IT software and workshop management systems (DMS knowledge is a plus).
  • A full, valid UK driving licence is essential.

Job Type: Full-time

Pay: From £35,000.00 per year

Work Location: In person

  • Workshop Controller

    2 days ago

    Gateshead, United Kingdom Autoskills UK Full time

    Workshop Controller Salary £35,000 to £40,000 + Bonus Location: Gateshead Non Productive (Purely office based position) Monday to Friday 08:00am - 17:00pm, need to be flexible. Company car + fuel card We have an exciting opportunity for an experienced Workshop Controller looking to join our popular Commercial Vehicle Client. My Client are proud to...

  • Workshop Engineer

    1 week ago

    Gateshead, United Kingdom HSB Technical Full time

    Position: Workshop EngineerJob ID: 1298/103Location: Newcastle (with potential UK travel) Rate/Salary: Around £33,000 (depending on experience) + 0vertime Benefits: 25 days holiday + statutory | 3% contributory pensionType: PermanentHSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea...

  • Workshop Engineer

    1 week ago

    Gateshead, United Kingdom HSB Technical Full time

    Position : Workshop Engineer Job ID : 1298 / 103 Location : Newcastle (with potential UK travel) Rate / Salary : Around £33,000 (depending on experience) + 0vertime Benefits : 25 days holiday + statutory | 3% contributory pension Type : Permanent HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping,...

  • Workshop Controller

    2 weeks ago

    Gateshead, United Kingdom MAN Trucks Full time

    o you experience within a HGV workshop environment? Have you managed teams previously? We are recruiting for a Workshop Controller to join our team in Gateshead on a full time permanent basis. In this role you will supervise and work as part of the team of technicians and apprentices, ensuring job cards are processed in a timely manner and work is...

  • Workshop Engineer

    2 weeks ago

    Gateshead, United Kingdom HSB Technical Ltd Full time

    Position: Workshop EngineerJob ID: 1298/103Location: Newcastle (with potential UK travel) Rate/Salary: Around £33,000 (depending on experience) + 0vertime Benefits: 25 days holiday + statutory | 3% contributory pensionType: Permanent HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea...

  • Workshop Engineer

    2 days ago

    Gateshead, United Kingdom HSB Technical Ltd Full time

    Position: Workshop EngineerJob ID: 1298/103Location: Newcastle (with potential UK travel) Rate/Salary: Around £33,000 (depending on experience) + 0vertime Benefits: 25 days holiday + statutory | 3% contributory pensionType: PermanentHSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea...

  • Workshop Engineer

    2 weeks ago

    Gateshead, United Kingdom HSB Technical Ltd Full time

    Position: Workshop EngineerQualifications, skills, and all relevant experience needed for this role can be found in the full description below.Job ID: 1298/103Location: Newcastle (with potential UK travel) Rate/Salary: Around £33,000 (depending on experience) + 0vertime Benefits: 25 days holiday + statutory | 3% contributory pensionType: PermanentHSB...

  • Workshop Engineer

    1 week ago

    Gateshead, United Kingdom HSB Technical Ltd Full time

    Position: Workshop EngineerQualifications, skills, and all relevant experience needed for this role can be found in the full description below.Job ID: 1298/103Location: Newcastle (with potential UK travel) Rate/Salary: Around £33,000 (depending on experience) + 0vertime Benefits: 25 days holiday + statutory | 3% contributory pensionType: PermanentHSB...

  • Technician Workshop Controller

    7 days ago

    Gateshead NE UW, United Kingdom Pelaw MOT & Bodyshop Full time £36,000 - £60,000 per year

    We are a family run Garage, & Mot Station, and are looking for an experienced Technician to assist in the day to day running of our workshop.Duties will include those of a Technician, along with assisting with the day to day running of the workshop, scheduling work for technicians, ordering parts, taking bookings in person & by telephone, invoicing and...

  • Diesel Engine Workshop Engineer – Newcastle

    1 week ago

    Gateshead, United Kingdom HSB Technical Full time

    A specialist recruitment agency is seeking a Workshop Engineer to perform diesel fitting in a workshop environment, focusing on engine overhauls and maintaining quality and safety standards. Ideal candidates will have experience with medium and high-speed engines and strong communication skills. The position offers a salary around £33,000 plus benefits,...