Internal Sales

Company Overview

MDK OFFICE SEATING Limited have been committed to the in-house design and UK manufacture of quality office and commercial seating since 1995.

Based in Leicestershire, our modern factories cater for the manufacturing processes of frame construction, upholstery and final. We are proud to say that all our design and manufacturing takes place right here in the UK.

Our target is total customer satisfaction.

Job Description

MDK are a UK manufacturer of Office & Commercial Seating supplying the furniture dealer, commercial interiors, e-commerce, and wholesale market. Our business has grown rapidly post-Covid and we are looking to fill some important gaps in our internal teams as we strive toward further sustainable growth.

We are seeking a proactive and motivated Internal Sales / Sales Support Executive to join our Sales Team. This new role combines business development, client relationship management, and close collaboration with our Marketing and External Sales Teams. You'll play a key part in driving revenue growth through new business generation, supporting the external sales function, and ensuring our CRM and sales processes are consistently maintained and optimised.

The purpose of this role is to assist in the efficient, effective and economic relationship maintenance and development of existing company accounts and offer administrative support to the External Sales Team by way of quotation production, regular contact with Team and key clients building good rapport with each, CRM logging and tender document completion.

The post holder will also be tasked with identifying potential new customers and introducing the Company to new Key Accounts as recognised by the individual and/or Company, ensuring regular communication, lead generation and opportunity identification.

The role is internally office based, however on occasion external travel to visit new and existing clients may be necessary for ultimate customer service.

There may also be requirement to assist in the main office workflows when additional support or holiday/sickness cover is needed.

Main Roles and Responsibilities

• Sales support: Assist the Sales Team in producing quotations, completing tender documents, providing spec/literature packs for enquiries, managing client leads, ensuring timely response and follow-ups.
• Account Management: Ownership of existing customer accounts, managing their growth and target achievement, build and maintain strong relationships with clients on conjunction with Sales Team through regular communication, understanding their needs and offering additional value.
• Product Knowledge: Develop a deep understanding of our product portfolio and associated services and be able to comfortably recommend suitable products for enquiries and/or introduce cross/up selling opportunities.
• Order Management: Working with Customer Service, Production and Transport, co-ordinate customer orders with delivery expectations, ensuring deadlines are being adhered to and communicating updates in a timely manner.
• Reporting: Maintain accurate records of sales activities, customer interactions, pipeline status in the company CRM.
• Assistance with marketing campaigns and follow-up of leads and associated activities
• Innovation: Ensure adherence to established processes and workflows and provide input/opportunity on new processes and workflows as needed to meet customer requirements and business needs.

The above duties are neither exclusive nor exhaustive and the post holder may be required to carry out other appropriate duties. Therefore, this job description needs to be considered in the context of a developing and evolving service. The duties described here may need to be adapted to meet the needs of a changing organisation.

Skills & Experience Required

• Previous experience in a B2B Sales/Account Management role is essential.
• Proven track record in generating customer growth.
• Successful experience in developing, maintaining and growing customer relationships.
• Excellent oral and written communication skills.
• High level of organisational skills and strong ability to multitask.
• Fast thinking, able to use own initiative to resolve issue or provide solution.
• Honesty and reliability to complete tasks in a timely manner.
• Have excellent attention to detail, especially when preparing quotes and completing tender documents.
• Can retain product and customer information to offer a quick and responsive service.
• Computer skills such as Word, Excel, Outlook essential and ability to pick up new internal systems and processes quickly.

Company Benefits

• Family-owned organisation.
• Competitive salary and bonus structure.
• 30-year-old Company with multiple record years post-Covid.
• 28 days holiday including Bank Holidays.
• Company pension scheme.
• Free onsite car parking.

Job Types: Full-time, Permanent

Pay: From £25,000.00 per year

Benefits:

• Additional leave
• Company pension
• On-site parking

Work Location: In person