Customer Relationship Lead

Our Incora Story is really taking off – we'd love you to join us for the journey

We are currently seeking a motivated customer relationship professional to join us as a Customer Relationship Lead (Derby/Hybrid)

As the leading supply chain solutions business in the aerospace industry Customers are at the heart of our business.

As a Customer Relationship Lead you will be a people person, able to communicate and influence at all levels providing first-class service to internal and external stakeholders. You will be the voice of Incora providing first-class customer service whilst ensuring the customer needs are understood and managed within our organisation.

This role places you at the forefront of customer engagement, working closely with a globally recognised and prestigious brand to deliver exceptional service and strategic partnership. You will be the person managing escalations and issues to ensure service levels are maintained for our valued customer.

About You

You will be a solution-focused problem solver, resilient; able to build, develop and maintain strong working relationships at all levels. You will be a self-starter, able to work on your own initiative.

We are looking for individuals with a solid customer service background with experience of managing large customers. We are particularly interested in those with an understanding of Supply Chain. Experience working with MRP/ERP systems would be advantageous.

Most importantly you will be passionate about our Incora Values and exceeding customer expectations.

• Courage Take ownership for issues and problems.
• Collaboration Share knowledge and experience with others
• Commitment – Focus on ensuring internal and external customer expectations are met in a timely way.
• Community – We value our world and everyone who shares it.

In return we will offer the things that matter

• Starting salary between £30,000 to £36,500 dependent on experience
• We want you to share in the success of Incora, so every employee is eligible for one of our incentive programs.
• We want you to enjoy life as well as work so we offer great holiday benefits such as 25 days holiday plus 8 bank holidays with a holiday buying scheme with the ability to buy up to 5 additional days
• We want to support you and the people that matter to you. We do this by offering different ways to work flexibly with our flexible working and family friendly policies and practices.
• We want you to have peace of mind regarding your future with our generous Company pension scheme including 4 times salary life cover
• We want to help you look after you and your family by providing Health cash plans saving you money and helping you to stay well
• Incora is dedicated to sustainability and proactive environmental stewardship. We implement eco-friendly practices and encourage our employees to contribute to our green initiatives through participation in our EHS Programs, which include rewarding employees who use green transport to travel to work with our Green Travel Allowance
• We believe every little helps by offering a generous discount portal only available to Incora employees
• Very importantly we want to be with you to help your career take off and become part of the Incora Story

So, if you feel you have all of this, and want to be part of developing the Incora Story apply now we can't wait to hear from you.

We are passionate about Diversity & Inclusion, and we welcome applications from all persons regardless of their age, race, gender, disability, religion/belief, or sexual orientation.

At Incora, we are dedicated to building a talented and diverse workforce. We firmly believe in equal opportunities and strive to accommodate everyone's needs. If you require any reasonable adjustments during the recruitment process, please don't hesitate to reach out to any member of the Talent Acquisition Team. We are here to support you in any way we can, whether it's a ground floor room, providing reserved disabled car-parking spaces or offering additional time for preparation. We are committed to creating an inclusive and accessible environment, and we look forward to supporting you in an environment where you can showcase your skills and abilities to their fullest potential.

Incora is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical.

With a strong foundation in the aerospace and defense markets, we also utilize our expertise to serve industrial manufacturing, marine, pharmaceuticals, and beyond. We manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services.

We pride ourselves on offering:

• Industry-leading capabilities
• Innovative solutions
• Greater customer value
• Trusted supplier relationships
• Business growth and operational efficiency

Please note – it is Incora policy to run a criminal record check on all candidates and any offers of employment are conditional, subject to this check. The information you give will be treated as strictly confidential. Disclosure of a conviction or a caution will not automatically disqualify you from consideration. Any offence will only be taken into consideration if it is one which would make you unsuitable for the type of work you are applying for.

Incora requests that recruitment agencies do not speculatively submit CVs to any employee or associate of our company unless explicitly asked to do so by a member of our Talent Acquisition Team or Hiring Manager for a particular role. Any CVs sent to an Incora employee on a speculative basis will not be recognised and we will not accept liability for any fee or commission, should we subsequently employ a candidate who applied to us directly or was introduced by a member of our Talent Acquisition Team.