Civil Enforcement Officer

Job number

LBC03912

Contract Type

Permanent

Posting End Date

20 November 2025

Job Area

Administrative and Clerical

Salary: £26,409 - £28,624 a year

Hours per week: 37

Contract type: Permanent

Do you enjoy working outside with minimal supervision, but as part of a team?

We wish to strengthen our dynamic team of Civil Enforcement Officers serving the local community. You will be required to patrol and monitor all parking restrictions both on and off street ensuring adherence to all parking regulations in accordance with the Council's parking policies and procedures.

You should have excellent customer care experience, be confident, willing to assist and advise the public on all parking matters. You should also be able to demonstrate an ability to deal with people in difficult situations and be able to record written evidence in a pocket book that is legible.

Working outside in all weathers, on your feet or in a mobile patrol, you will have legible handwriting and a full manual driving license would also be helpful.

Hours of work are defined by management but will be shifts between 7am and 9pm. We are also very happy to discuss other flexible working arrangements.

Please note this role does not attract sponsorship.

You'll have knowledge of Customer Care Principals, Basic knowledge of Parking legislation or NVQ 2 Parking Control or equivalent in-depth experience.

If you're an experienced and collaborative individual, you could help to drive the Council's vision by liaising with stakeholders, and contribute to the achievement of the wider aims and operational objectives and future state. We look forward to receiving your application.

This is a public facing role so you'll need to show off your fluency in speaking and writing English

Our ambitious Luton 2040 Vision – that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.

The people of Luton depend heavily on this council – and that means our workforce Are you ready to realise the remarkable and help us deliver our vision?

We welcome applications from all sections of the community and are committed to developing a workforce that reflects the diversity of our borough

Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in A person's criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority.

On occasions, we may close a vacancy early due to a very high number of applications being received.

We offer a range of excellent staff benefits which include:

• From 25 to 32 days' annual leave: linked to length of service and grade
• Buying annual leave scheme: buy up to 20 days additional annual leave
• Career Pathways: step up in your career or move into a specialist area
• Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant
• Generous relocation package: up to £8,000 (subject to eligibility)
• Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home
• Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns
• Training and support: unlimited access to development courses, mentoring and support and clear career pathways
• Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons
• Arriva Travel Club: great value savings on local bus travel

We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out

Our 'How to apply' page has more tips to help with your application: How to apply