Bladder and Bowel Healthcare Support Worker

The closing date is 9th Nov 2025

Job summary

We are looking for a compassionate and dynamic Bladder & Bowel Healthcare Support Worker to work as part of the Specialist Bladder & Bowel Team in Southampton.

The service promotes bladder & bowel health, along with all aspects of pelvic floor dysfunction through interventions by specifically trained Nurses, Health Care Support Workers and a Women's Health Physiotherapist. We provide an assessment and treatment service for patients with bladder and bowel dysfunction, following clinical pathways agreed by Consultants and GPs. The Bladder and Bowel service also assesses and provides continence containment products following the Trust Formulary appropriate to the clinical need of the patient.

In this role you will be working autonomously to assist the Bladder & Bowel Team Lead to effectively coordinate the Level 1 clinics (containment product provision), providing appropriate advice and information for people with bladder & bowel dysfunction. You will be leading the Level 1 clinics, conducting holistic bladder & bowel assessments within the community. The successful candidate will also work alongside Bladder & Bowel Specialist Nurses in Level 2 clinics (specialist clinics) to support diagnostic and follow up assessments for service users.

This role provides an opportunity to work collaboratively with clinical colleagues to develop the service and continually improve the quality of care delivery, striving for excellence and improving patient experience.

Main duties, tasks & skills required

• Assist the Bladder and Bowel Service Clinical Lead to effectively coordinate the day to day running of the Level 1 assessment team
• Work autonomously, giving appropriate advice and information on clinical matters relating to bladder & bowel dysfunction.
• Lead level 1 bladder and bowel assessment clinics within the community, completing domiciliary visits when appropriate in relation to performing bladder and bowel assessments.
• Work alongside Bladder & Bowel Specialist Nurses in Level 2 bladder & bowel specialist clinics to support diagnostic and follow up assessments for patients.
• Work collaboratively and co-operatively with clinical colleagues to develop the service and continually improve the quality-of-care delivery.
• Be able to demonstrate up-to-date knowledge in bladder and bowel/continence clinical issues underpinned by theoretical knowledge in line with national developments.
• Identify situations of clinical risk and take appropriate action to ensure a safe environment for patients/clients/families and staff.
• To directly respond to queries on a daily basis, only seeking advice when enquiry falls outside of defined area of responsibility.
• Ensure effective collaboration and communication with the team, patients, carers, co-ordinating care and fostering effective working relationships to achieve best health outcomes
• Actively listens, drawing out information and checks understanding.
• Empathises with others and considers their needs and feelings.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Job description

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person specification
Qualifications
Essential

3 GCSE C or above, including English and a good standard of education

Desirable

ECDL or equivalent

Experience
Essential

Ability to use own initiative and work to deadlines

Experience of working in the NHS

Experience of dealing with the general public and multi-disciplinary professionals

Ability to work in a constantly changing environment

Skills

Excellent communication skills, written and verbal

Ability to prioritise and plan ahead

Working with sensitive information and protecting confidentiality

Excellent listening skills

Excellent organisational skills

Being flexible and adaptable at work in order to meet competing priorities

Accurate and clear written/typed records

Ability to maintain good relationships with colleagues and professionals, and to work as part of a close-knit team

Knowledge

Knowledge of medical terminology relating to Bladder & Bowel function

Up to date knowledge of the Data Protection Act / Information Governance and how it applies to information and records relating to patients and staff

Desirable

Experience of using MS Office Packages (Word, Excel, Outlook)

Experience of NHS Systems including Systm1

Additional Criteria
Essential

Is able to work legally in the UK

Is able to work with children and vulnerable adults

Ability to travel daily for meetings across a range of sites in Southampton/Portsmouth/Hampshire.

To hold a valid full driving licence which enables them to drive in the UK and have access to a car.

Values

Is able to follow and demonstrate our Hampshire & IOW Trust CARE values.

Equality

An understanding of the principles of equal opportunities as it relates to staff and patients and able to demonstrate personal commitment to challenging discrimination and promoting equalities.

An understanding of equality within the workforce and how it can impact on this post.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

For help with your application, contact:

Sit Stroud

Pay scheme

Agenda for Change

Band

Band 3

Salary

£ to £ Yearly

Contract

Permanent

Working pattern

Part-Time

Reference number

348-CSS-9510

Job locations

Bitterne Health Centre

Commercial Street

Southampton

Hampshire

SO18 6BT

Adelaide Health Centre, Western Community Centre

William Macleod Way

Southampton

Hampshire

SO16 4XE

---