Reservations Manager

2 days ago

London, Greater London, United Kingdom RBH Full time

JOIN US
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL
Our Benefits
You will have access to a benefits package we believe truly works for our people

  • Discounted hotel room rates for you and your friends & family
  • An extra day's holiday for your birthday
  • Enhanced Maternity, adoption & shared parental leave
  • Course Sponsorship
  • 30% F&B discount at RBH hotels
  • Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
  • Flexible working arrangements
  • Wagestream - choose how and when you get paid
  • Life Insurance
  • Employee Assistance Programme
  • Social and wellness events and activities all year round
  • Free meals on duty saving you over £1000 per year

And much much more

A DAY IN THE LIFE OF RESERVATIONS MANAGER AT OUR HOTEL

  • Lead the reservation tasks to optimise bookings, creating an exceptional first impression for every guest even before they arrive at the hotel
  • Manage daily reservation operations with a keen focus on accuracy, maximising occupancy, and implementing strategies to boost revenue during peak and off-peak seasons
  • Collaborate closely with the sales, marketing, and front office teams, ensuring promotional offers, group bookings, and VIP requests are seamlessly coordinated for a smooth guest experience
  • Analyse booking patterns, market trends, and competitor rates to refine pricing strategies and maintain the hotel's competitive edge
  • Develop efficient systems and processes to ensure the reservations team can quickly and accurately handle enquiries, bookings, cancellations, and special requests
  • Coach and motivate the team, providing training and feedback to deliver consistently high service standards and memorable guest interactions
  • Generate and present reports on booking trends, occupancy forecasts, and revenue opportunities, offering insights to support management's strategic decisions
  • Engage with guests over the phone, via email, or through online booking channels, ensuring each guest's reservation journey is seamless, friendly, and aligned with our brand

What We Need From You

  • Proven experience in reservations or revenue management within the hospitality industry, with a focus on driving occupancy and optimising revenue
  • Excellent communication skills and a client-focused approach to handling bookings, guest queries, and VIP requests
  • Analytical skills with the ability to interpret booking data and make strategic recommendations for rate adjustments
  • Proficiency in reservations systems (ideally Opera or similar) and CRM tools, with a keen attention to detail
  • Strong organisational and multitasking skills, able to balance high call volumes with guest requests and team training
  • Flexibility to work a variety of shifts, including weekends and holidays, to meet the needs of the business
  • A genuine enthusiasm for creating memorable guest experiences and ensuring smooth, efficient reservation processes
  • Brand Hotel experience Ideally within IHG
  • PMS Opera system knowledge

EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact

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