Operational Risk

We're a London-based fintech on a mission to make ETF investing simple and accessible. Over 100,000 clients have trusted us with over £1.5 billion in assets — and we're just getting started. We've been featured by Forbes, MoneyWeek, and Finder, and we're growing fast with big ambitions.

The Operational Risk & Control Manager will take ownership of embedding effective risk and control practices across Operations, IT, Marketing, and other business functions. This role sits firmly in the first line of defence: working side-by-side with teams to identify, assess, and manage risks in day-to-day processes and change initiatives.

The successful candidate will be data-driven, using risk metrics, MI, and incident data to engage senior stakeholders, demonstrate the value of strong controls, and influence behavioural change across the organisation.

• Identify & assess risks: Partner with business teams to spot operational risks, maintain risk registers, and translate findings into actionable insights.
• Strengthen controls: Monitor and test key controls, track remediation, and highlight trends to drive improvements.
• Manage incidents: Oversee capture, analysis, and reporting of incidents and near misses, leading root cause reviews and preventative actions.
• Deliver risk reporting: Produce clear, data-driven MI, dashboards, and KRIs to inform senior leaders and governance forums.
• Partner with the business: Act as a trusted advisor on risk and controls, coaching colleagues, engaging senior stakeholders, and embedding a culture of accountability.
• Support change initiatives: Ensure risk considerations are integrated into projects and decision-making from the outset.

• Experience in operational risk, internal controls within financial services or another regulated environment.
• Proven ability to analyse and present data to influence senior stakeholders and drive engagement.
• Strong knowledge of operational processes and risks across multiple functions (e.g., Operations, IT, Marketing).
• Track record of leading incident investigations and driving root cause remediation.
• Excellent communication and stakeholder management skills, with the ability to challenge and influence constructively.
• Strong Excel/Power BI (or equivalent) skills for risk data analysis and MI development.
• Familiarity with regulatory expectations (FCA, PRA) is desirable.

We're a lean, fast-moving team that values clarity, ownership, and transparency.

You'll have the freedom to experiment, the responsibility to follow through, and the backing of a team that values clear thinking and open dialogue. We believe in solving problems at the root, not just treating the symptoms.

Impact from day one

You'll be tackling real operational challenges that have a direct impact on the stability, efficiency, and growth of the business.

Room to grow

As we scale, there's plenty of scope to broaden your responsibilities, influence how we work, and help shape our long-term risk strategy.

Transparent and open culture

From regular company updates to open channels of communication, we make sure decisions are shared and collaboration is the norm.

Supportive team

You'll be working alongside knowledgeable professionals who are experts in their fields -smart, driven, and generous with their expertise.

Remote and flexible

Work in the way that best suits you. We focus on results, not rigid hours, and trust you to manage your time effectively.

• Introductory call with our Talent team

• Gamified cognitive assessment to understand how you think and problem-solve

• Panel Interview loop: three independent interviewers from the team. May include a practical task. Each interviewer scores independently; the decision is based on combined evidence.