Senior Client Partner

Company Description
Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change.

By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.

From prototype to real-world impact - be part of a global shift by doing work that matters.

Job Description
Client Partner – iGaming
The Growth discipline
is responsible for driving business growth, managing partnerships, and providing
industry subject matter expertise and advisory — including deep insights into the iGaming ecosystem
— to both clients and internal teams. This strategic and consultative team creates meaningful relationships with clients through their combined knowledge of IT services and
sector-specific trends, regulations, and technological innovation
. Members include business development staff of all levels, client partners, alliances and partnerships managers, industry advisors, and operational leads.

The Client Partner role at Endava – iGaming
is a senior leader within the Growth organisation. They own the relationship with the client and the delivery organisation, ensuring alignment on goals, expectations, and deliverables. This role is responsible for managing and growing key client relationships in the
iGaming, sports betting, and online entertainment sector
, achieving significant revenue growth, and identifying new business opportunities. The Client Partner plays a critical role in maintaining and expanding these relationships through exceptional client experiences, continuous improvement, exemplary service delivery, and strategic foresight.

Responsibilities
Commercial Leadership
Drive business growth by implementing strategic plans that foster long-term client relationships and revenue expansion
within the iGaming industry
.

Develop and execute strategies to achieve 20%+ (or as agreed) revenue growth within the client portfolio.

Stay abreast of
emerging iGaming technologies (e.g., real-time data platforms, payment solutions, AI-driven personalization)
to identify growth opportunities.

Pipeline and Strategy Management
Actively manage and develop a pipeline within accounts, aligned to a go-to-market strategy in collaboration with a Business Development Manager (BDM).

Leverage business acumen to identify and capitalize on untapped growth opportunities within clients, particularly across
regulated and emerging iGaming markets
.

Client Engagement
Dedicate over 50% of time to cultivating new business and relationships within clients, actively participating in promotional activities
such as industry conferences, expos, and networking events (e.g., ICE, SBC, SiGMA)
.

Build personal brand and relationships with senior stakeholders (C-level across business, tech, sales, marketing) within the
iGaming and sports betting ecosystem
.

Financial Management
Accountable for revenue and profit forecasts and delivery.

Own P&L and meet agreed financial targets (budgets, order book, revenue, margin, and other metrics).

Ensure all financial activities comply with
iGaming industry regulations and responsible gaming standards
.

Strategic Planning and Execution
Ensure robust account growth planning (leveraging Client Growth Model / CGM) aligned with client business needs, including strategies for significant renewals.

Drive continuous improvement and innovation in solutions, commercials, and positioning within the portfolio, with a focus on
customer acquisition, retention, and compliance-driven digital transformation
.

Focus on building industry expertise and credentials to enhance client engagement and service delivery.

Operational Excellence
Ensure compliance with governance, business rules, and
iGaming regulatory frameworks
.

Foster a culture of high performance and continuous improvement within the team.

Qualifications

• iGaming or online betting industry experience is essential, with strong understanding of player lifecycle, responsible gaming, compliance, and digital transformation.
• Extensive experience in developing and executing client strategies that drive business growth.
• Demonstrated success in managing account P&L and achieving financial targets.
• Proven ability to collaborate and influence across various levels of an organisation.
• Experience with cross-border, regulated environments and familiarity with licensing, payments, and data integrity considerations.
• Deep expertise in client relationship management and strategic planning.
• Excellent communication skills, both written and verbal, with the ability to engage with senior stakeholders (C-level).
• Strong business acumen and ability to identify and capitalize on growth opportunities within rapidly evolving iGaming markets.
• Commitment to continuous personal development and staying current with iGaming innovations, technologies, and legislation.

Additional Information

Discover some of the global benefits that empower our people to become the best version of themselves:

• Finance:

Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus;
- Career Development:

Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership;
- Learning Opportunities:

Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences;
- Work-Life Balance:

Hybrid work and flexible working hours, employee assistance programme;
- Health:

Global internal wellbeing programme, access to wellbeing apps;
- Community:

Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.

At Endava, we're committed to creating an open, inclusive, and respectful environment where everyone feels safe, valued, and empowered to be their best. We welcome applications from people of all backgrounds, experiences, and perspectives—because we know that inclusive teams help us deliver smarter, more innovative solutions for our customers. Hiring decisions are based on merit, skills, qualifications, and potential. If you need adjustments or support during the recruitment process, please let us know.