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Mobile Receptionist

2 weeks ago

Leeds, Leeds, United Kingdom Rapport Guest Services Full time £24,000 - £30,000 per year

We're on the lookout for an
enthusiastic and dependable Receptionist
to become part of our
Network Team
, providing front-of-house support across various client locations in
Manchester and Leeds
. This
dynamic, mobile role
ensures our sites are always covered during periods of holiday, sickness, training, or short-term vacancies. It's a brilliant fit for someone who thrives on variety and enjoys working in different professional settings.

You'll be a key point of contact across multiple environments, so
adaptability and flexibility
are essential. The role involves travel between Manchester and Leeds, occasionally at short notice, but don't worry, any cross-city travel costs will be reimbursed.

We're looking for someone who brings
initiative, confidence, and a genuine passion for great service
. Every placement will offer the chance to meet new people, experience different workplaces, and develop your skills further. Full training will be provided before you start at any site.

As part of a close-knit and supportive team, you'll help us deliver a seamless front-of-house experience, combining professionalism with a positive, can-do attitude.

Type of contract:
Full-time,
4-month Fixed Term Contract
Hours:
40 per week (Monday-Friday; shift rota basis between 7 AM to 9 PM)

Salary:
£29,800 pro rata

Ideally the successful candidate will be located in the Manchester area.
Main Responsibilities

  • Covering all roles across the business (receptionist, switchboard, concierge, floor coordinator, lobby host, helpdesk).
  • Proactively dealing with guest requests in an efficient, friendly and timely manner, ensuring all business requirements are dealt with promptly and professionally.
  • Handling all external and internal calls in a professional manner.
  • Communicating effectively with other departments and service providers, creating a 'one team' approach to delighting our guests.
  • Adopting a flexible and adaptable approach at all times when dealing with ad hoc duties as required.
  • Adopting a flexible and adaptable approach to the rota with potential shift/location changes.

The ideal candidate will

  • Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
  • Be willing to travel between Leeds and Manchester
  • Have at least one year of customer-facing experience in a fast-paced environment, such as five-star hotels, corporate settings, or luxury establishments
  • Demonstrate passion for exceptional customer service and build rapport with diverse stakeholders
  • Communicate effectively and adapt their working style to various environments
  • Exhibit strong interpersonal skills and a positive, proactive attitude under pressure

What will you get?

  • Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards
  • Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
  • Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
  • Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career
  • Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
  • Give Back to Community: Take one paid day off annually to support a cause you're passionate about

About Us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.