Senior Data Support Engineer

Are you ready to chart your own career path? With our refreshed strategy, we're building on our rich heritage and transforming our business to be more scalable and efficient, unlocking the capabilities needed for future success. This includes significantly investing in technology, streamlining the way we work and creating an environment where colleagues feel engaged, empowered and accountable; where they can show up, speak up and perform - because we believe in the difference our work makes.

At a glance:
Location:
Cirencester Office

Workplace Type:
Hybrid

Employment Type:
Permanent

Seniority:
Mid-Senior Level

As a Senior Support Engineer for our Data Platform, Snowflake and Matillion, you will be a key part of the St. James's Place infrastructure team. You'll be working to support the technology and processes used to deliver and support the SJP Data Platform technologies, specialising in Snowflake, Matillion or a combination.

You will be responsible for ensuring the platform is maintained in line with provider recommendations to ensure a highly resilient service is available to our community. Resolving incidents, proactive monitoring and associated actions to deliver such a service. It also ensures that policies are adhered to and that the necessary support processes are in place to enforce IT controls, such as access management, recoverability testing, and compliance requirements.

We are a cloud first organisation and make extensive use of SaaS, IaaS, PaaS solutions. You'll be staying ahead of key developments and continuously committing to improvements through automation and performance tuning methods.

What you'll be doing:

• Provide expert-level support to customers using the SJP Data Platform technologies
• Incident resolution for the platform
• Proactive monitoring and maintenance to ensure high level of operational resilience.
• Application of SJP's IT policies and IT controls for the platform technologies
• Carry out technical support as required on the platform, supporting the technical consultant to foster a culture of continuous learning and improvement and feeding into governance as required.
• Act as a subject-matter guide for Snowflake and/or Matillion within the Technology Operations division providing guidance as the need arises
• Work closely with internal and 3rd party architects that run and design the architecture for the SJP Data Platform
• Develop strong relationships with key customers, understanding their needs and ensuring the availability and accessibility of the SJP Data Platform meets those needs
• Support the Technical Consultant to understand strategic business requirements, business drivers and business capabilities (future and current state) and determine corresponding support requirements

Who we're looking for:
A methodical and analytical mindset, with a detail-oriented approach. Good communication and collaboration skills with a proactive approach to problem solving. The ideal candidate will also have a growth mindset, eager to stay updated on industry trends and share knowledge with the team.

Essential Criteria

• Expertise in Snowflake and/or Matillion platforms including performance tuning, automation, security & procedures
• Experience working within a cloud first environment handling data platforms such as SaaS IaaS & PaaS
• Demonstrable experience of incident management, diagnosis and resolving complex issues related to data integration, transformation and storage within Snowflake and/or Matillion.
• Ability to collaborate with internal teams, external providers, architects, and business partners to ensure platform operation and support.

Desirable Criteria

• Experience with data security and compliance frameworks relating to data platforms ie GDPR.
• Experience in identifying opportunities for automation, implementing solutions and improving operational efficiency.

Special Requirements:
On occasion the successful person may need to work outside core hours and travel to other SJP locations

What's in it for you?
We reward you for the work you do,
whether that's through our discretionary annual bonus scheme that reflects both personal and company performance, competitive annual leave allowance (28 days plus bank holidays, with the option to purchase an additional 5 days), or online rewards platform with a variety of discounts.

We also have benefits to support whatever stage of life you are in, including:

• Competitive parental leave (26 weeks full pay)
• Private medical insurance (optional taxable benefit)
• 10% non-contributory pension (increasing with length of service)

Reasonable Adjustments
We're an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all, if you require reasonable adjustment(s) at any stage please let us know by emailing us at

Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career-break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.

What's next?
If you're excited about this role and believe you have the skills and experience we're looking for, we'd love to hear from you Please submit an application by clicking 'apply' below and our team will be in touch.

As a business regulated by the FCA we would advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.