Maintenance Manager

Purpose of the Role

The role of the Maintenance Manager is to oversee the maintenance operations at Merry Hill and will be responsible for the delivery of the annual PPM, reactive works, and small projects. The ideal candidate will have a strong background in maintenance and repair processes, excellent leadership skills, and a commitment to ensuring a compliant, safe and functional shopping centre.

You will be familiar with health and safety and fire legislative requirements in so far as they relate to the technical services and how they relate to landlord tenant relationships. Ensuring compliance throughout the centre which you have responsibility by inspection, audit, training and maintenance records.

You will be a very effective people manager who achieves results through team-work and strong relationships. You will be driven by an uncompromising eye for detail to achieve high class standards in front and back of house areas, and performance in each aspect of service.

Reporting to the Technical Services Manager and working closely with other departmental heads, you will deliver and develop services in line with the strategic operational objectives for the property. You will identify and support the development of business opportunities.

You will be an excellent communicator, a clear decision maker and adept in problem solving in pressurised situations. You will also assist in the general management of the centre and act as duty manager when required.

Key Responsibilities

Team Leadership & Development

• Lead, mentor and manage the technical team to ensure continued development and progression
• Ensure high performance by addressing skill gaps and underperformance when necessary. This includes assessing team effectiveness and adjusting to ensure the right people are in place to meet technical needs.
• Foster a safety-first culture within the technical team, ensuring adherence to all safety and regulatory requirements.

Preventative & Reactive Maintenance and Asset Management

• Lead the technical team in identifying and addressing root causes of recurring equipment failures, focusing on permanent solutions rather than temporary fixes.
• Oversee the day-to-day maintenance activities, ensuring both ppm and reactive maintenance tasks are handled promptly and effectively.
• Implement and execute a preventative maintenance program, ensuring all equipment is serviced according to schedule, either by the SFG20 standard, manufacturer's instructions or Savills policies or procedures.
• Liaise with specialists and contractors regarding regulatory requirements.
• Ensure that any external and internal reports are acted upon promptly including, creating rectification/improvement plans showing estimated costs, timelines and potential impacts.
• Ensure the centres physical assets are well-maintained, and plan for equipment life-cycle management, including the retirement and replacement of outdated machinery.

Safety

• Ensure full compliance with safety regulations, particularly with regards to electrical safety, HVAC requirements, gas and address any recurring compliance issues.
• Develop and enforce maintenance procedures in line with health, safety, and environmental (HSE) regulations.
• Conduct regular risk assessments, safety audits, and training to minimise safety hazards.
• Develop, review and monitor Risk assessments, Method statements and Safe systems of work.
• Be part of the duty management team/rota to help support with incidents. Working one weekend in four.

Energy & Environmental Management

• Identify opportunities for energy savings by optimising equipment performance, lighting, and HVAC systems. Implement energy-saving initiatives to reduce operational costs and environmental impact.
• Work on implementing sustainability initiatives, such as waste reduction, water conservation, or energy efficiency improvements, aligned with the company's environmental goals.

Maintenance Budget & Cost Control

• Manage the inventory management system for spare parts, tools, and equipment. Work to ensure critical parts are always available while controlling costs related to inventory.
• Implement strategies to minimize overstocking and understocking of critical components

Skills, Knowledge and Experience

Candidates will be required to demonstrate the following:

Essential

• 5 years plus experience working in a building services environment.
• Strong working knowledge and technical expertise of HVAC, fire alarm and sprinkler systems, access control, plumbing, passive fire protection systems, lighting systems.
• Qualification in building services discipline.
• Extensive knowledge of Health and Safety and Environmental disciplines.
• Experience working with CAFM, BMS and other facilities systems.
• Competence in IET Wiring Regulations (18th Edition).
• IOSH Managing Safely.
• Familiarity with relevant UK laws and regulations, such as LOLER, PUWER, F-Gas, Electricity at Work Regulations 1989.
• Demonstrates a proactive demeanour, demonstrating a strong inclination towards practical engagement and a willingness to actively participate in hands-on tasks.
• Experience working with external contractors or vendors for specialised maintenance or repairs or equipment inspections.

Desirable

• NEBOSH Certificate
• ILM Level 3 or equivalent leadership qualification
• Working knowledge of ISO 14001 Environmental Management requirements.

Person Specification:

• Successful leadership and management skills at a departmental level within a retail / leisure / hospitality environment.
• Tangible success and excellence in leading, managing and motivating to achieve targets and objectives.
• Genuine leadership skills necessary to achieve ambitious targets. An ability to mentor.
• Ability to work well with others, make clear decisions and continue to deliver results under pressure.
• Energy and excellent interpersonal and people support skills, and an ability to establish credibility quickly.
• A flexible approach and a sense of teamwork.
• Excellence in organisational ability, oral and written communication, report writing and exemplary presentation skills, capable of engaging senior managers and delivery teams alike.
• Financial acumen with success in preparing and managing budgets.
• An analytical mind that can bring clarity to difficult situations.
• IT system literacy to be able to get the most from the evolving operational technology across our business.

Working Hours - 40hrs per week including DM duties, early/late shifts, weekends, bank holidays

Salary - £51,000 per annum

Please see our Benefits Booklet for more information.