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Duty Manager

2 weeks ago

Chiswell Street London ECY SD United Kingdom The Montcalm at the Brewery London City Full time £30,000 - £50,000 per year

Montcalm Brewery

United by timeless style and peerless service, Montcalm
Collection is London's compendium of luxury hotels. Housed in elegant Georgian
townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped
skyscraper, each hotel reveals a different chapter in the city's story. The
hotels in the collection include a storied city-slicker, housed in the former
headquarters of the Royal Mail: Montcalm Royal London House. A property with a
bold new perspective at Montcalm East, part of Marriott's Autograph Collection.
And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street
and Inhabit, Queen's Gardens, both part of Design Hotels.

Discover Montcalm Brewery: a historic brewery transformed
into a luxury hotel in the heart of the city. Featuring artful interiors,
modern British dining, and a sleek fitness suite. Indulge in seasonal cuisine
at The Jugged Hare, explore iconic landmarks nearby, and enjoy 235 elegant
rooms and suites. Blending history and modernity seamlessly, a storied past
with a touch of contemporary luxury. 

Overview

The
Duty Manager plays a key supervisory role in ensuring smooth day-to-day hotel
operations across all departments, particularly during evenings, weekends, and
peak periods. Acting as the senior manager on duty in the absence of senior
leadership, this role is responsible for maintaining service excellence,
handling guest concerns with discretion, and supporting colleagues to deliver
seamless and personalized guest experiences.

The Duty Manager ensures that brand standards are
upheld, operational issues are resolved promptly, and the highest levels of
guest satisfaction are achieved in line with Montcalm Collection's commitment
to luxury hospitality.

Key Responsibilities 

·Act as the senior decision-maker during
assigned shifts in the absence of senior managers.

·Supervise front office and guest services
staff, ensuring performance aligns with luxury service standards.

·Carry out daily inspections of public areas,
back-of-house spaces, and guest facilities.

·Handle guest complaints with empathy and
efficiency, ensuring follow-up actions are completed.

·Support and liaise with Housekeeping, F&B,
and Engineering teams to resolve operational issues.

·Ensure accurate and timely completion of daily
reports, shift handovers, and logbooks.

·Oversee cash handling procedures and ensure
compliance with financial policies.

·Maintain visibility in the lobby and other
guest-facing areas during busy periods.

·Ensure health & safety, fire, and security
procedures are followed by all staff on duty.

·Train, coach, and mentor team members to uphold
Montcalm Collection service standards.

This
job description sets out the main responsibilities related to the role at
Montcalm Collection. It is not intended to be exhaustive, and duties may be
varied from time to time as required by management to meet the needs of the
business. 

Skills & Qualifications

·Previous experience in a supervisory or duty
management role within a luxury hotel environment.

·Strong knowledge of hotel operations and guest
service standards.

·Proficiency in hotel management systems (e.g.,
Opera PMS, POS).

·Additional training in health & safety,
fire safety, or first aid is an advantage.

·Fluency in English required; additional
languages preferred.

Working Condition

·Flexible schedule including evenings, weekends,
and public holidays.

·Active role requiring visibility across
guest-facing and operational areas.

·Periods of standing, walking, and light manual
handling.

Benefits

  • Competitive salary.
  • A supportive, empowering team environment.
  • Benefits platform with various discounts.
  • 28 holidays including eight bank holidays, with more holidays after two-year service.
  • Cash-back health benefits, including optical, dental, chiropractor and physio services.
  • Discounted gym membership.
  • Access to Wellbeing platform and sessions, including EAP.
  • Awards and Recognition Programme.
  • Annual parties.
  • Regular and ongoing training and development, including leadership workshops.
  • Enjoy a paid day off to celebrate your birthday – because your special day matters   

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.

Please note that we do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources, will be considered the property of the company and will not be subject to agency fees.