Hardware Break/Fix Engineer

15 hours ago


Peterborough, Peterborough, United Kingdom Global Technology Solutions Ltd. Full time

Hardware Break/Fix Engineer - Peterborough/Cambridge - Cambridgeshire

Job Title: Break/Fix Engineer (L2)

Location: Peterborough/Cambridge (Field-Based)

Contract Duration: 6 Weeks

Working Hours: Monday–Friday, 08:30–17:00

Day Rate: £210 per day (Inside IR35, via umbrella)

Expenses: Mileage and parking claimable

Overview

We are seeking a Break/Fix Engineer (L2) to provide onsite hardware support across multiple locations in Peterborough/Cambridge. The role involves troubleshooting and repairing HP and Lenovo laptops and desktops, working under the guidance of senior technicians as required. HP or Lenovo SQ training is desirable but not essential.

Key Responsibilities

Attend designated customer sites to perform laptop and desktop break/fix activities

Conduct hardware repairs, reassembly, and component swaps following guidance

Support diagnostics and troubleshooting of HP and Lenovo devices

Use a mobile service app to:

Manage and update tickets

Collect and return parts daily

Record completed work and close tickets

Follow instructions from senior engineers for BIOS updates, branding, and other tasks

Maintain safe working practices and report issues to the support line

Deliver professional customer service while onsite

Requirements

L2-level knowledge of laptops and desktops (HP/Lenovo preferred)

Ability and willingness to perform break/fix repairs under supervision

Previous Field Experience Essential

Own vehicle and essential tools preferred

Strong time management and organisational skills

Flexibility to work across multiple sites

Desirable Skills

Previous experience in deskside support or IT helpdesk roles

Familiarity with ticketing systems and mobile service management apps

HP or Lenovo SQ certification (advantageous but not essential)



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