Team Leader

Team Leader

Salary: £29,000 per annum, plus company benefits

Location: Bristol, BS1 6NA

Contract: Full Time, Permanent

Shifts: 37.5 hours per week, Monday – Friday, 8:30am until 5pm with 1 hours unpaid lunch break

Work model: Fully onsite

Williams Lea seeks a Team Leader to join our team

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role

The primary focus of the Office Services Team Leader will be to manage the day to day services in Bristol supporting the Office Manager.

Key responsibilities

• Meet and wherever possible exceed targets and expectations set, on an individual and team basis
• Undertake any reasonable duties as requested by Office Manager
• Be responsible for the day to day running of the team
• Ensure that the workload and team is staffed correctly i.e. absence and holidays
• Conduct and manage onsite training needs
• Monitor staff attendance and timekeeping and respond to issues
• Management of absence process and procedures making sure cover is in place in all areas
• Liaise regularly with the Senior Operators to give updates on workflow, deadlines and problems so that Client requirements can be effectively managed
• Conduct Team meetings and regular 1-2-1 sessions, ensuring effective communication
• Support the Office Manager with all Annual and Interim reviews
• Relate accurate information to users on progression of their work
• Ensure the team is working efficiently and effectively to complete the SLA's
• Investigate errors within the team and provide a full written report to the Office Manager
• Arrange fortnightly management information to be given timely to the Office Manager
• Support colleagues and work as a team in order to achieve the best results for the clients
• Able to represent and communicate issues on behalf of the Office Manager
• Health and Safety
• Local induction for DACB new joiners

Personal attributes

• Ability to lead a Team
• Previous Supervisory experience
• Previous H&S experience would be an advantage
• Not only lead the team but act on its behalf
• Attention to detail - 100% Accuracy Target
• Customer Focus
• Delegations Skills
• Drive for results
• Effective communication - Listening & Written
• Ability to escalate as a Team Leader to the Office Manager or Client
• Planning and organising - Managing and measuring work
• Accountability and responsibility - Courage

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays(pro-rata for part time roles)
• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV's, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a "protected characteristic" in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at

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