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Motor Vehicle Repair Engineer
2 weeks ago
Hybrid - Swindon
We're Arval BNP Paribas we're a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people who we call Journey Makers.
Culturally, we're a friendly bunch more human than corporate and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles whatever our customers' mobility needs, we have a solution to offer.
Why join Arval?
In addition to the benefits and opportunities that come with being part of a progressive global banking group, we have a supportive and collaborative culture where wellbeing and work-life balance are taken seriously. Which is why we recently won the Wellbeing category of the 2024 Business Car Awards.
About the role
Our Accident Management team manages the vehicle downtime whenever one of our cars or vans sustain damage from road traffic accidents or other causes. With a fleet of over 200,000 vehicles in our fleet, it's safe to say you'll have plenty of variety to keep things interesting.
Your purpose will be to ensure that any work carried out by a garage is relevant, cost effective, timely and safe. This means using your motor vehicle repair knowledge to maximum effect, to guarantee we utilise intelligent repair methods, each and every time. You'll also identify vehicles that are uneconomical to repair and follow the correct total loss procedure.
Communication will be important to your success too, as you will be liaising with a variety of stakeholders. From Fleet Managers to our approved repair network, and insurance companies to internal account teams. It's important our customers can be updated, and the work is carried out to agreed time scales and standards. It's all about the customer.
Some of your key responsibilities will include:
- Using our claims management system to manage own workload of open claims
- Managing relationships between third party engineers and Fleet Managers, making sure we get good quality outcomes for the customer
- Assessing damage reports to guarantee we follow correct total loss procedure
- Managing a case load of around 30 vehicles per day, balancing priorities and urgent queries and communicating progress to the customer
You have hands-on experience of accident repair, motor vehicle salvage, damage assessment, or estimation work, and are open to working in a desk-based role. You have clear communication skills, and are comfortable giving advice to colleagues in person or over the phone, and speaking to customers and suppliers to provide and request updates on repair progress.
You'll also be able to demonstrate:
- Good knowledge of vehicle body damage estimation and repair
- Exposure to Audatex
- A customer-first mindset and clear communication skills
- A proactive, solution-focused approach
- VDA/ATA accreditation
- Code of Salvage Practice AQP certification
We offer a basic starting salary of up to £40,000, depending on skills, knowledge, and experience, plus a bonus of up to £1,100. We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday.
We also provide a comprehensive benefits package, including:
- Private medical cover, including a digital GP service
- Company pension
- Discounts on our products and services and discounts in many high street brands
- 2 paid volunteering days every year
- Free on-site gym
- Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee
Sound interesting? Click to apply and a member of our Talent Acquisition team will review your CV.
We're passionate about being consciously inclusive employer, with a strong Speak Up culture. We're also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.
Interview process
- Telephone interview our Talent Acquisition team
- 1 hour meeting with the hiring panel, which will include a competency-based interview
What are you waiting for? Apply today and we'll be in touch.
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