Accommodation Receptionist

Leeds Castle is one of the South's top heritage destinations for relaxation, hospitality & experiences that surprise & delight.

A popular visitor attraction offering beautiful gardens & parkland, Birds of Prey Centre, playgrounds, accommodation, functions & weddings and, of course, the Grade 1 listed Castle herself.

Would you like to be a member of the Accommodation Team at the 'loveliest Castle in the world' welcoming our special guests enthusiastically, as they arrive for their overnight stay, holiday or the celebration of a wedding?

Position Details:

Part-time: 3 shifts per week - Monday to Sunday - varying days each week.

Reception Hours: 08:00 – 19:00, 7 days a week

Shift Patterns:

Early Shift: 08:00 – 16:30

Late Shift: 10:30 – 19:00

Shifts will be scheduled on a rota basis, to include a mix of early and late shifts across the 7 day week.

Job Summary

We are seeking a friendly and professional Receptionist to join our team. As the first point of contact for our guests, you will play a key role in creating a welcoming and positive experience. You must be well-organised, possess exceptional customer service skills, and thrive in a fast-paced environment.

Duties

• With a genuine warm welcome, you will set the tone for every guest's stay. You'll be ready to assist guests from time of enquiry through to check out.
• Greet and welcome guests upon arrival, ensuring a positive first impression.
• Manage incoming calls with excellent phone etiquette, directing calls to the appropriate departments.
• Assist guests with check-in and check-out processes, providing information about services and attractions.
• Coordinate bookings and reservations, ensuring accuracy in data entry.
• Handle guest inquiries and complaints professionally, striving for resolution and guest satisfaction.

Skills

• Previous experience in hotel or hospitality environments is highly desirable.
• Strong guest services skills with a focus on customer satisfaction.
• Excellent phone etiquette and communication skills, both verbal and written.
• Ability to remain calm under pressure while managing multiple tasks efficiently.
• Proficient in Microsoft and IT skills, including experience of a Hotel Property System, where possible (Rezlynx - Guestline)

If you are passionate about providing outstanding service in a dynamic environment, we encourage you to apply for this exciting opportunity as a Accommodation Receptionist.

Job Type: Part-time

Pay: £12.21 per hour

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Free flu jabs
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Sick pay
• Store discount

Work Location: In person