Current jobs related to Senior Customer Success Manager - Brighton, Brighton and Hove - KILLSTAR

  • Customer Success Manager

    4 days ago

    Brighton, Brighton and Hove, United Kingdom Bikebook Full time £25,000 - £30,000 per year

    As our Customer Success Manager, you'll be the bridge between our customers, our sales team, and our founders. You'll help onboard new businesses onto the platform, train their teams, and make sure they're getting real value from every feature.You'll also play a key role in collecting feedback, spotting opportunities to improve the customer journey, and...

  • Lead Customer Success Manager

    3 days ago

    Brighton, Brighton and Hove, United Kingdom BrightLocal Full time £40,000 - £80,000 per year

    BrightLocal empowers businesses to thrive and grow locally. We do this by removing the complexity of local search marketing, enabling local businesses to rise above their competitors and win new customers.Our ability to turn data into action, through AI-powered insights, expert guidance, and hands-on support helps businesses make the right decisions, to...

  • Customer Success Advisor

    7 days ago

    Brighton, Brighton and Hove, United Kingdom LearnerLab Full time £20,000 - £30,000 per year

    Company Description StoryTagger is a user-generated mobile video tool created by LearnerLab, a communications consultancy which helps global organisations build progressive learning cultures.  Launched successfully in 2018, we already have a fantastic roster of corporate and higher education customers from EDF Energy to University of East Anglia.A small...

  • Client Success

    2 weeks ago

    Brighton, Brighton and Hove, United Kingdom INFUSE Full time £30,000 - £50,000 per year

    OUR HIRING PROCESS:We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give...

  • Senior Project Manager, Anesthesia Department

    1 week ago

    Brighton, Brighton and Hove, United Kingdom BMC Software Full time £60,000 - £100,000 per year

    POSITION SUMMARY:Under the administrative direction of the Director of Performance Management, the Senior Project Manager will provide management and leadership to plan, prepare, and execute multiple complex and high-profile projects as needed for the implementation of the Boston Medical Center Health Center ("System") initiatives.  The nature of these...

  • Senior Leader

    2 weeks ago

    Brighton, Brighton and Hove, United Kingdom EDF (UK) Full time £80,000 - £120,000 per year

    About The RoleReady to lead strategies that keep customers loyal? Want to shape retention campaigns that make staying simple and rewarding? At EDF, Success is Personal and with us, your career journey is yours to shape.The OpportunityAs Senior Leader, Customer Retention, you'll own the strategy that keeps our residential customers engaged and committed. Your...

  • Senior Engineering Manager

    6 days ago

    Brighton, Brighton and Hove, United Kingdom MPB Full time £60,000 - £120,000 per year

    Location:Brighton (Hybrid)Department:TechnologyPosition type:Full time, PermanentWe are MPB - the world's leading platform for photographers and videographers to buy, sell and trade used photo and video gear. With offices in Brighton, Brooklyn (New York) and Berlin, we're reshaping the way creatives access gear, by making it more sustainable, affordable, and...

  • Senior Engineering Manager

    4 days ago

    Brighton, Brighton and Hove, United Kingdom MPB Full time £60,000 - £120,000 per year

    Location: Brighton (Hybrid) Department: Technology Position type: Full time, PermanentWe are MPB - the world's leading platform for photographers and videographers to buy, sell and trade used photo and video gear. With offices in Brighton, Brooklyn (New York) and Berlin, we're reshaping the way creatives access gear, by making it more sustainable,...

  • Senior Product Manager

    6 days ago

    Brighton, Brighton and Hove, United Kingdom Richmond Villages Full time £75,000 - £85,000 per year

    Job DescriptionSenior Product ManagerPermanentBrighton or London£75k - £85K Depending on Experience + 10% bonus + fantastic benefits35 hours per weekWe consider all types of flexibility, including locations, hours and working patterns.We make health happenBupa Global is the international health insurance division of Bupa. We provide customers who want...

  • Senior Delivery Manager

    9 hours ago

    Brighton, Brighton and Hove, United Kingdom The Pensions Regulator Full time £61,671 per year

    Job profile for Senior Delivery ManagerSenior Delivery ManagerBrighton with Hybrid working21/11/2025Senior Delivery ManagerThe job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.Job detailsSalary£61,671 per annum dependent on skills and experienceContractual...

Senior Customer Success Manager

2 weeks ago

Brighton, Brighton and Hove, United Kingdom KILLSTAR Full time £40,000 - £80,000 per year

The KILLSTAR brand-universe is an invitation for people to explore, discover, and become who they are. We help affirm this invitation by creating an inclusive, supportive environment where our team members are embraced exactly as they are.

We are looking for a customer-focused leader to drive best-in-class experience for our community. In this role you will lead our remote Customer Success team, ensuring seamless post purchase journeys, strong community engagement and continuous improvement across all touchpoints. If this sounds like you, please read on

WHAT YOU'LL DO:

  • Lead and develop a team of Customer Experience Advisors, ensuring service levels are met, customer satisfaction is high and retention is maximised.
  • Foster a customer first culture across all departments.
  • Implement policies & procedures that align with the interests of the brand and its customers, including a process of continual improvement.
  • Train, coach and mentor team members, including any performance reviews, skills mapping and succession planning..
  • Act as an escalation point for customer inquiries, guiding the team through complex issues..
  • Own the end-to-end customer returns process, ensuring timely resolution of cases. Analyse trends, collaborate with the internal teams (Operations, Logistics, Product) to ensure customers receive clear, empathetic communication through the return journey.
  • Provide customer insights to influence product development, merchandising and marketing.
  • Manage the NPS & CSAT score process. Build predictive reporting, anticipating churn risk or problem categories before they spike.
  • Track key metrics such as repeat purchase and customer lifetime value, developing strategies to improve them.
  • Oversee complaints handling, ensuring policies remain effective and that public facing issues (social media, reviews etc) are managed quickly and positively.
  • Partner with internal and external teams such as internal ticketing systems, returns systems, shipment tracking systems, to optimise the full customer journey.
  • Lead seasonal and crisis planning, ensuring smooth customer communications during high-volume or sensitive periods.
  • Drive CX technology improvements, leveraging automation and self-service tools without losing brand authenticity.

WHO YOU ARE:

  • Problem-Solver: you geek out on simplifying complexity, discovering hidden answers, rooting out hidden problems, and finding solutions.
  • Comfortable With Ambiguity: you're able to be compassionate yet tough, strong but flexible, and know when to zero in on the "gray area" vs. keeping it "black and white".
  • An Agile Learner: you learn quickly when something changes, you see failure as an opportunity, and you easily understand underlying structures and intentions.
  • Solid Decision Maker: your solutions and suggestions are based on wisdom, critical thinking, experience, and sound judgment.
  • Compassionate Leader: you are genuinely interested in the success of others, a champion for their goals, offering appreciation and feedback; you're viewed as approachable and fair.
  • Reliable Communicator: you are good about keeping people updated about changes, and your written and verbal communication is clear and concise.

YOUR EXPERIENCE INCLUDES:

  • Representing a brand in a digital environment - whether in customer service, marketing, or other online content delivery.
  • Learning and using different software and online tools.
  • Lots of collaboration across multiple teams and decision-makers.
  • Accountability for Key Performance Indicators.

BONUS IF YOU:

  • Have worked with e-commerce platforms such as Shopify or WooCommerce.
  • Understand domestic & international shipping processes.
  • Have knowledge of warehouse or inventory management systems.
  • Have managed a customer support team.

WORK HOURS & LOCATION:

Here at KILLSTAR, we support a hybrid working model. This means you will join us on site for three days a week at our HQ in Brighton. The other 2 days can be spent working from wherever you choose, either on-site, remotely or from home.

This is a full-time position of 37.5 hours per week, with hours worked between Monday to Friday.

DOES THIS SOUND LIKE YOU?

KILLSTAR is committed to a world where what makes us different makes us strong. We are a proud equal opportunity employer, and we back that up with a "come as you are" culture that is welcoming, inclusive, and safe. If you can see yourself being successful and excited in this role, we want to hear from you.

All qualified applicants will receive consideration for employment without regards to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law.