Customer Service Representative

2 weeks ago

Winsford, Cheshire, United Kingdom Graphic Packaging International - EMEA & APAC Full time £20,000 - £38,000 per year

JOB PURPOSE

The Account Executive will deliver exceptional service to our customers. Having close interaction with production/operations to ensure the business provides a high level of customer service at all times.

SPECIFIC RESPONSIBILITIES

  • Ensure that procedures within the department are followed
  • Always maintain a professional manner
  • Ensure all orders are released in time to meet customer due dates
  • Create order acknowledgements for new orders
  • Communicate with customers effectively, always striving to exceed customer expectations
  • Liaise with planning department on artwork and repro requests
  • Ensuring all orders are correctly priced
  • Gain approval on artworks, ensuring costs are charged back to customers origin
  • Create new finished goods material codes
  • Liaise with transport suppliers on arranging collections/deliveries
  • Raise transport and ad hoc purchase orders
  • Produce accurate stock and sales reports
  • Ensure prompt and accurate filing and archiving of all customer orders and correspondence
  • To ensure and maintain the departments targets are achieved
  • Provide information in a concise and timely manner, to both customers and senior management
  • Advise customers of current lead times and advise of any issues regarding due dates
  • Communicate with internal and external departments to ensure customer requests are met
  • Take on any additional ad hoc tasks as and when required
  • Organising samples
  • Reception duties
  • Grow product knowledge both through regular product training and from working alongside the sales team

GENERAL RESPONSIBILITIES

SKILLS/QUALS

  • Excellent customer facing skills
  • Excellent telephone manner and communication skills both written and verbal
  • Highly organised
  • An expert communicator at all levels, with proven ability to influence improvement within other functions/departments of the organisation
  • Ability to work under pressure to deliver a high standard of service
  • Able to multitask - Essential
  • Self-Motivated and the ability to motivate others
  • Process relevant information quickly and easily
  • Attention to detail and take pride in your work
  • Excellent organisational and time management skills, with the ability to prioritise
  • Able to work in a fast-paced environment – FMCG preferred
  • Strong commercial awareness and business acumen
  • Computer literate, able to operate Microsoft Word, Excel and Outlook/Email
  • Organizing, Planning, and Prioritising Workload to achieve targeted KPI's

INTERPERSONAL SKILLS

  • Highly responsible, reliable and flexible with a strong work ethic
  • Ability to work in a fast-paced environment
  • Able to effectively prioritise and adapt to a varied and changeable workload
  • Punctual, presentable and with good attendance
  • Reliable
  • Sense of urgency
  • Energy and drive
  • Analytical thinking
  • Results focussed
  • Positive attitude and commitment
  • Ability to establish and maintain effective working relationships
  • Ability to influence others and generate new ideas
  • Effective problem-solving and decision making
  • Forward thinking, innovative and able to see the 'bigger picture'

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