Quality Enhancement Officer

Department

Quality Assurance and Enhancement

Location

Birmingham, West Midlands

Salary

£32,006 to £35,331 per annum

Permanent

Post Type

Full Time

Release Date

18 November 2025

Closing Date

23.59 hours GMT on Sunday 04 January 2026

Interview Date

Tuesday 20 January 2026

Reference

Q125004

Introduction

Birmingham City University is a large and diverse learning community with over 30,000 students from around 100 countries. We are passionate about providing our learners with a transformational journey, enabled by an exceptional supportive academic community, state-of-the-art facilities and focus on practical skills and professional relevance to support their future employability. We are also committed to world-class research, to advance knowledge and practice, to address real-world problems and fuel innovations outside of the university.

Role information

To support the delivery of quality assurance and enhancement activities across the university. The postholder will work closely with academic and professional services colleagues to provide administrative and operational support for academic quality processes, including programme approval, review, and governance. The role is responsible for ensuring the smooth running of routine quality activities, maintaining records, and supporting the implementation of institutional policies and procedures.

Main activities and responsibilities

• Provide operational support for programme validation, review, and reapproval processes, including scheduling, document preparation, and communication with stakeholders.
• Maintain accurate records of academic programmes, quality processes, and committee outcomes in line with institutional requirements.
• Support the coordination and servicing of academic quality committees, including preparing agendas, taking minutes, and following up actions.
• Assist in the preparation and circulation of quality-related documentation, ensuring consistency and compliance with university templates and standards.
• Liaise with academic departments to collect and review documentation required for quality processes, providing guidance as needed.
• Help monitor compliance with institutional regulations and procedures, flagging any issues or inconsistencies to senior colleagues.
• Support the collation and analysis of data for internal and external reporting, including programme performance and quality metrics.
• Contribute to the development of guidance materials, templates, and resources to support quality assurance and enhancement activity.
• Provide administrative support for staff development sessions and workshops related to academic quality.
• Undertake other duties as required to support the effective operation of the Quality Assurance & Enhancement function.

Skills and Experience

Please refer to the person specification contained within the job description.

For more information or to book a consultation, please email:

The appointed candidate will normally be employed through our subsidiary company BCU Support Services Limited, a wholly owned subsidiary of Birmingham City University. Appointees with prior LGPS membership who wish to enter the LGPS scheme will be able to do so and will be employed by Birmingham City University directly.

We are committed to equality, diversity and inclusion and to an environment that supports lawful free speech and academic freedom. We will continuously review and improve our policies, practices, and procedures to ensure that we are promoting these in all aspects of our operations. We believe that by working together, combining our many different backgrounds and life experiences, we will empower each other to reach our full potential.

The University is proudly Disability Confident. This means amongst other things that we commit to offering a guaranteed interview to disabled applicants who fully meet the essential criteria for each role.