Bar Tender

Bar Tender

Job Details

Contract

Casual*

Salary

Under 21 years old:

£10.96p/h (this equates to £12.50p/h with holiday payments incorporated)

Over 21 years old:

£13.38p/h (this equates to £15.25p/h with holiday payments incorporated)

Days

Flexible working, evening, weekends and bank holiday working required.

It is a condition of employment that you work at least one shift a month unless extenuating circumstances are presented.

Location

Based at Rother Street Arts House, Stratford-upon-Avon, CV37 6LU

Holiday entitlement

Holiday pay is paid on top of every hour worked for this role due to it's casual nature. This means 14% of your hourly rate is added to each hour's pay to cover the associated holiday and when you do not work, you are on holiday, you are not paid. Holiday is booked off via your Line Manager.

• reviewed after 6 month probationary period

Job Purpose

As a member of the Rother Streets Arts House Bar Tending team you will be a lynch-pin in creating enjoyable, memorable and well-rounded experiences across a cocktail of interesting shows, events and day-time arts-based activities that will keep the locals and visitors to Stratford coming back again and again. From music to theatre, comedy to dance you will go from a poetry reading to a tribute band, a jazz club to a book club within a day and no day is the same. The busy environment of an interval for 450 people should make you excited and challenged and good customer service throughout is the gold standard you achieve every time.

Working with the Bar Manager and the wider team, you will be the first and last port of call for many who are welcomed into the space and making sure there is a warm atmosphere, hot coffee or cold coke is the very key to giving people the very best time we can.

The contribution you bring will enable the community to present and be welcomed to great events that bring people together and increase their wellbeing through creative engagement.

Main Duties and Key Accountabilities

Bar Service

• Prepare and serve alcoholic and non-alcoholic beverages efficiently and accurately
• Maintain knowledge of drink menus, specials, and venue policies on responsible alcohol service
• Ensure compliance with licensing laws and health & safety regulations, alongside the venue's challenge 25 policy and premises license restrictions (such as service end times)

Customer Experience

• Provide friendly, professional, and prompt service to patrons before, during, and after performances
• Handle customer queries and escalate complaints in a courteous manner
• Promote a welcoming atmosphere that reflects the venue's cultural and artistic environment

Cash Handling & Point of Sale Duties

• Operate point-of-sale systems accurately for cash and card transactions
• Balance tills at the start and end of shifts, reporting discrepancies promptly
• Follow procedures for refunds and voided transactions

Stock Management

• Monitor stock levels and restock bar areas during service
• Assist with deliveries, storage, and rotation of stock to maintain freshness
• Report shortages or wastage to the Bar Manager

Venue Coordination

• Work closely with front-of-house and event teams to manage audience flow during intervals
• Prepare bars for high-volume service during peak times (intervals, pre-show)
• Support special events, receptions, and private hires as required

Cleanliness & Safety

• Maintain cleanliness of bar areas, glassware, and equipment throughout service
• Follow food hygiene and allergen awareness guidelines (this will be basked on snacks, no food created in the kitchen)
• Adhere to health and safety protocols, including emergency procedures

Additional Responsibilities

• Upselling & Promotions: Encourage sales of premium products and venue merchandise
• Team Collaboration: Assist colleagues during busy periods and contribute to a positive team environment
• Training & Compliance: Attend mandatory training sessions (e.g., alcohol awareness) if required
• Represent the values, vision and ethos of the organisation within daily attitude, actions, creativity and approach to work and everyone engaged with
• Champion access and diversity by actively seeking and suggesting available accessible technology, facilities and services suitable for the venue
• Uphold and promote the values of the organisation, encouraging others to do so, celebrating successes and finding opportunities and learnings from build experiences

Key Relationships

• Internal: Bar Manager, Arts Engagement Coordinators, Front of House and Box Office Volunteers
• External: Community and Commercial Hiring Companies

Standard Information

Post holders will also be accountable for

• Carrying out all duties and responsibilities as set out in the policies and procedures of the organisation including the 'Code of Conduct', 'Safeguarding', 'Health and Safety', 'Equality, Diversity and Inclusion' and 'GDPR' compliance
• Attending and training and undertaking any development activities that are identified as mandatory/beneficial to their role AND signposting any training that their role would benefit from to the Artistic Director and Trustees
• Any other duties and responsibilities within the range of the salary grade

Responsible For

• No positions are line managed by this role

Person Specification

Requirements

Knowledge

Has good knowledge of hospitality and customer service within a busy bar and/or café setting

Has an understanding of how a service team works within a performance setting with the peaks and troughs including interval rushes etc.

Possess a basic understanding of best practice and legal requirements for operating a safe and efficient bar which serves alcohol

Understands and can comply with hygiene levels and legislation in a food and beverage setting

Skills and Abilities

Inspiring excellence in service by encouraging colleagues to deliver outstanding service, uphold the values and strive to achieve top-standard results and organisational goals

Can use a till system with ability to cash-handle

Can assist with stock takes, stocking-up and stock rotation

Be able to use independent judgement and maintain composure under pressure with changing priorities

Have excellent team-working ethos and communication skills within a close and flexibly working team

Has excellent customer service and remains calm under pressure in a customer service role

Can see opportunities for process and procedure development, voice opinions for improvements and (if approved) successfully implement them throughout the team

Experience

Show evidence of experience in a similar customer service role

Experience working with till systems and cash handling

Shows evidence of continuing personal development within the field

Qualifications & Training

Possess: experience in similar roles