Complaints Officer

1 day ago

Preston, Lancashire, United Kingdom James Andrews Recruitment Solutions Ltd Full time £24,000 - £34,000 per year

Our client, a Housing Association based in Lancashire, is currently recruiting for a Complaints Officer on a permanent contract.

The position is due to start immediately on a full-time basis with a salary of roughly £29,000 per annum.

The ideal candidate will have experience working in complaints within any sector or will have strong customer service experience within Social Housing or Local Authorities.

Duties will include (but are not limited to):

  • Speaking to customers regarding inbound complaints from tenants
  • Gathering information on complaints, and report on the findings
  • Checking written letters of response before they are sent to tenants
  • Passing complaints onto various teams and managers
  • Completing case work based on conversations
  • Completing Customer Satisfaction surveys over the phone

Experience required:

  • Experience required in Customer Service or Complaints
  • Experience working with customers within housing would be a bonus

Skills, knowledge and expertise required:

  • Customer Service

Rewards and Benefits:

  • Excellent pension scheme
  • Lovely office space
  • Great annual leave allowance plus birthdays off

Working hours:

  • 35 hours per week
  • Monday – Friday, 9am-5pm

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

Don't forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews Terms and conditions apply, contact us for details.

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