Customer Service Assistant

Sheffield

05/01/2026

Customer Service Assistant

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Salary

£24,727 (Pro rata'd for hours worked)

Contractual hours

25

Basis

Part time

Package

30 Days (222 hours) + 8 Bank Holidays (59.2 hours)
3% Employer Pension Contribution into NEST Pension Scheme

Date posted

07/11/2025

Job reference

RR

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Job description

About us

The Sheffield College is a further and higher education institution dedicated to providing academic, vocational, and professional qualifications to approximately 13,000 young people and adults annually. Our mission is to transform lives through learning, advocating for inclusivity and diversity at every stage.

About the role

Working for our subsidiary company, Sparks Managed Services, at The Advanced Technology Centre Campus, Customer Services Assistants work as part of a team to provide professional, friendly, high quality and efficient service to the college's students, staff and visitors. Customer service assistants are accountable to the Catering Supervisor and play a key role in maintaining a safe and hygienic workplace.

Main Responsibilities:

• Helping to prepare and serve food

• Operating a till

• Table clearing

• Dishwashing

• Cleaning of large- and small-scale equipment

From time-to-time these responsibilities may be reviewed so that they evolve as part of the college's strategic growth and success. You may also be required to take on other tasks related to the job to support the College in the delivery of its strategic aims, without changing the role's main purpose.

If you want to find out more about the role please contact Mark Farnsworth - Head of Catering Services )

What we can offer you

As the successful candidate, you will be offered a salary of £24,727 (Pro rata'd for hours worked) based upon a combination of the skills, knowledge and experience that you can bring to the role

Our benefits

• Enhanced Pension contributions scheme with Nest - 3%
• Annual leave - 30 Days(222 hours) + 8 Bank Holidays (59.2 hours)- this includes a discretionary Christmas closure period
• Health and wellbeing, we offer
• Employee assistance programme through Bupa
• Occupational Health through PAM
• Free eye tests for VDU users
• Free Parking is available at the majority of our campuses

Disability Confident

We are a Disability Confident employer and are committed to removing barriers for applicants with a disability during our recruitment process, upon appointment and as an employee. If you require any reasonable adjustments or any support at any point throughout the process, please contact

Armed Forces Covenant

As part of our commitment through the Armed Forces Covenant, we're pledged to support the Armed Forces Community. Recognising the value Personnel, Veterans and military families contribute to our community and country.

Safeguarding

We are an employer who is committed to safeguarding and promoting the welfare of students. Successful applicants will be required to have an enhanced DBS check and will be subject to safer recruiting procedures. Further details on our safer recruiting procedures, including the employment of ex-offenders can be found here Safeguarding

Next Steps:

To apply: Click and follow the links to complete the online application. For queries regarding the application process, please contact the Recruitment Team at - CVs are currently not accepted.

As a Leader in Diversity employer, we encourage applications from everyone and value diversity in our workforce.

Closing date: 05/01/2026

Please be aware – If we have a high number of applications, we may decide to close the vacancy earlier.

Customer Service Assistant