Scheduler - Alarm Aftercare Desk Team

We are seeking a proactive PSO Scheduler to join our Alarm Aftercare Desk Team. This role plays a vital part in ensuring efficient workforce scheduling, optimal resource allocation, and excellent service delivery using Planning & Scheduling Optimisation tools (FSM & PSO).
You will be responsible for balancing customer commitments, SLAs, and operational efficiency, while supporting both field engineers and desk teams to deliver outstanding service.

Who are we? 

Banham is a family-owned; family-run business that has been providing security solutions since 1926. We operate throughout the Southeast of England offering a comprehensive service on all aspects of physical and electronic security.  Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our five core values: Family, Pride, Trust, Leadership, and Making a Difference. Employees who began their Banham careers as trainees now head up our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years. 

What can you bring to Banham?

• Manage and optimise daily engineer schedules using FSM + PSO platforms.
• Allocate resources effectively based on skills, availability, and geographic location.
• Apply PSO algorithms to minimise travel time and maximise productivity.
• Monitor service delivery, track job progress, and dynamically reschedule when required.
• Collaborate closely with field operations managers, field team leaders, customer service teams, and management to ensure smooth workflow.
• Provide insights into task behaviours and performance of field teams.
• Analyse scheduling data and KPI metrics to drive continuous improvement.

Must Have's:

• Strong knowledge of IFS FSM and PSO systems (or similar scheduling optimisation tools).
• Proficiency in MS Office and FSM software platforms.
• Experience in workforce management, dispatch, or service operations is advantageous

Alongside the above you will also have:

• Excellent analytical and problem-solving skills.
• Strong decision-making capability.
• Ability to manage multiple priorities under time pressure.
• Clear and confident communication and coordination skills.
• Collaborative mindset and willingness to learn and develop.

What will you get in return?

You will be entitled to a salary of up to £33K PA and a great range of benefits including:

• 33 days Annual Leave (includes bank holidays)
• Sick Pay that increases with length of service
• Subsidised Private Medical Cover after completing and passing probationary period
• Annual season ticket loan & Banham interest-free loan
• Cycle to work & Home & Tech scheme (up to the value of £2k)
• Hybrid working (dependent on location and role - 3 days office based and 2 days working from home)
• Recruitment referral bonus scheme earning up to £500 per successful referral (T&Cs apply)
• Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered, including personal attacks and sport-related injuries
• Auto-enrolment into our pension scheme
• Training and development opportunities (including day releases for studies/exams)
• Company equipment tailored to your role (laptop, mobile, additional screens)
• Up to 50% off Banham products
• Banham Social Events
• Employee recognition rewards and moments of magic prizes
• Byond card - a workplace benefit to access exclusive offers and discounts on your everyday spend.
• An employee assistance program (EAP). EAP gives our employees access to a 24/7 free, confidential advice service for help with personal and professional problems, which could be affecting your home life or work life, health, and general well-being. This benefit also extends to your family (available from the first day of employment)
• Charity events throughout the year – Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March since 2010 over £13 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden.

If you share our values and have the drive and enthusiasm to help us fulfil our vision, of significant growth, we would love to hear from you. Please click APPLY now to register your interest.

Banham is an equal opportunities employer providing employment to its team members and applicants without regard for their sex, gender, race, national origin, religion, age, sexual orientation, disability, or any other category protected by law.

We welcome diversity and provide equal opportunities to applicants, based on experience, talent, and qualification for the job.