Making Space Volunteers

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About WE Care Home Improvements

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WE Care Home Improvements is a local, independent, and award-winning home improvement agency. Our mission is to enable more older and disabled people, those on low incomes, and other vulnerable people, to get the support they can trust to live independently in the home of their choice. We are also not-for-profit. Any money generated goes back into the organisation to support our clients and help vulnerable people pay for essential works that they couldn't afford themselves.
The impact of poor housing on health and well-being is well documented. It results in significant medical need, particularly for older people and is a contributory factor to a number of health conditions. The costs to the NHS are also very significant particularly around cold and damp homes and risks of falling. Falls are the largest cause of emergency hospital admissions for older people and are a major precipitant of people moving to long term nursing or residential care.
Our vision is that all homes enable safety and wellbeing. We deliver this mission by being a values-based organisation. We work in a collaborative way and value all our colleague's individual skills, experience, and knowledge. We also understand how important it is to support each other in order to deliver the best outcomes for clients. And we have flexible working arrangements to help ensure that our colleagues can maintain a good work/life balance.
Our colleagues know what a difference their work makes to the lives of local people. We live and breathe our organisational values, which guide our work from day to day. These are:

- We are experts
- We are resourceful
- We are caring
- We act with integrity

We provide home improvement services and products to increase independence, comfort, and mobility in the home. We support everyone aged over 60, as well as people of all ages who have a disability, are on a low income or coming out of hospital.
Our support includes specialist advice on home adaptations and accessible bathrooms.
We also provide home improvement and repair services in the Bristol, Bath and Northeast Somerset, North Somerset, Gloucestershire, and South Gloucestershire areas. We provide help for individuals that are leaving hospital and completing minor repairs such as fixing a leaking tap.

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About the Making Space Project

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As
the name suggest, our innovative Making Space service helps people with
hoarding tendencies make space in their homes. This project was developed in
partnership with the Psychology Department of Bath University and is funded by
Bristol City Council. Compulsive hoarding is a hidden issue and can
severely impact on people's quality of life preventing them from living safely
and comfortably in their homes. Hoarding is also associated with shame and
people can be reluctant to work with support services.

We
offer comprehensive training to our volunteers to help them build the trust of
the clients they work with and develop a more complex understanding of an
individual's life experiences (often traumas) that lead to accumulating
possessions. 

Since
Covid our service has experienced unprecedented demand, and we are urgently
recruiting for more volunteers in the Bristol area. We are looking for
committed, enthusiastic and passionate volunteers who, after training, will
help empower clients to manage their clutter. We adopt a therapeutic and
patient approach with everyone we work supporting them to make their homes safe
and comfortable. 

To get an insight into the lives of people with hoarding difficulties, click the link to watch this video.

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What will you be doing and how often?

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Empower clients to understand why they gather possessions and why they find it challenging to let go of them.Build a therapeutic relationship with the client and together form a plan for clearing areas of the house and organising their possessions.Coordinate the clearance of the client's items; ensuring they have consented to which items are being cleared and agreed to how they are being distributed (i.e. charity shop, recycled etc.).The role involves working on a 1-2-1 basis with your client in their home and often alongside a Making Space Caseworker. We will apply for an enhanced-DBS check, and you need to provide us with details of two referees who will be asked to complete a detailed reference for you. The length of a visit is flexible, usually 2hrs every 7-14 days with a client.We will review how things are going with your client every 6-9 visits.Volunteers will work in liaison with Caseworkers and our Volunteer Coordinator, with mutual support from other Making Space volunteers.

Personal qualities

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• ​A passion for supporting vulnerable people with complex needs.
• Have a warm, empathetic and non-judgemental manner.
• ​The ability to accurately record your visits, have access to email and demonstrate basic computer skills.
• Good listener and patient and reliable.
• Have confidence to support people with complex needs on a 1-2-1 basis in what can be a challenging environment.
• ​​Have access to a car, bike or able to travel on public transport (all travel expenses will be covered). 

Other information

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For more information on becoming a Making Space volunteer contact Ann Vink, Making Space Volunteer Coordinator – [email protected] or on

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