Service Integrations Specialist

About Ultromics

Picture yourself at one of the world's most innovative companies, providing life-saving AI solutions that can make a real difference in helping to combat one of the world's biggest health burdens. Surrounded by teams and people who challenge you, support you, and inspire you to be extraordinary. Are you ready to join the fight against heart failure?

We are redefining Cardiovascular Medicine through transformational AI solutions and work alongside major collaborations such as Mayo Clinic and the NHS England, with one shared ambition, to save lives.

Ultromics is a global leader in AI-powered cardiovascular imaging diagnostics, transforming how heart disease is detected, assessed, and managed. Spun out from the University of Oxford, UK and built on a decade of world-leading research, Ultromics is redefining echocardiography with solutions that deliver actionable insights to clinicians and healthcare systems.

Our unique cloud SaaS platform leverages advanced FDA cleared AI diagnostics to unlock complex cardiovascular conditions, including heart failure, cardiac amyloidosis, and more. We have established a world-class clinical evidence base with over 25 peer-reviewed publications, global collaborations with leading academic institutions and healthcare providers, and pivotal partnerships with life sciences organizations focused on drug development and commercialisation.

Ultromics is backed by some of the world's most influential healthcare and technology VC investors, including Google Ventures (GV), Optum Ventures (UnitedHealth Group), Blue Venture Fund (Blue Cross Blue Shield), and other leading U.S. and U.K.-based funds. These strategic partnerships accelerate our access to healthcare systems, payers, and life sciences organisations, and support our ambition to reshape cardiovascular care on a global scale.

Ultromics is one of the first AI echocardiography solutions to achieve Category III CPT reimbursement from CMS in the U.S., unlocking a scalable commercial pathway and accelerating adoption in routine clinical care. Our growing product portfolio includes tools for disease detection, disease progression assessment, and treatment eligibility evaluation.

We are now expanding our reach, integrating into major healthcare systems and advancing partnerships with life sciences, pharma, and medtech companies to support drug trials and post-market surveillance. Our platform is poised to become the standard in AI-driven cardiovascular diagnostics, enabling better outcomes for patients and more efficient care delivery for providers.

Why Join Us?

• Be part of a mission-led company tackling one of the world's biggest health challenges: heart failure.
• Contribute to cutting-edge AI technologies backed by robust research, regulatory clearances, and reimbursement pathways.
• Collaborate with a passionate, multi-disciplinary team of clinicians, scientists, engineers, and commercial experts.
• Work at the intersection of healthcare, AI, and medical imaging with opportunities to shape the future of diagnostics.
• Join us and help change the future of heart health — making cardiovascular disease more detectable, treatable, and survivable for patients everywhere.

Your Role

The Integration Systems Specialist will be responsible for overseeing and delivering service integrations, including the configuration and validation of connectivity required to support data transport for Ultromics AI application services. They will apply systems analysis techniques to ensure smooth onboarding of customers, secure and efficient connectivity, and continuous optimization of integrations.

Reporting to the Director of PMO, this role works closely with sales, platform, and service operations teams, as well as external stakeholders, to analyze requirements, design solutions, and implement technical integrations that meet business and clinical needs. Following implementation, they will exercise judgment to troubleshoot, modify, and improve integration services, and will provide expert input during escalations to maintain continuity and customer satisfaction.

Your Responsibilities

• Oversee and deliver technical integrations for Ultromics' services (DICOM, HL7, custom APIs), ensuring secure and efficient data exchange.
• Lead and contribute to all aspects of service integrations, including design, configuration, testing, and validation.
• Consult with customers, Sales, Customer Success and IT teams to gather workflow, connectivity, and functionality requirements, translating them into system specifications.
• Configure, validate, and support connectivity between customer clinical IT systems and Ultromics platforms, exercising independent judgment to address issues.
• Design, create, and maintain VPN tunnels and other secure connectivity methods, ensuring compliance with security requirements.
• Manage and modify HL7 integrations, monitoring data transfer reliability and optimizing workflows to meet customer needs.
• Maintain and improve integration configurations and documentation as systems evolve, testing and implementing updates to ensure performance and scalability.
• Identify, analyze, and resolve integration and connectivity issues, escalating to vendors or internal engineering teams when necessary.
• Develop and deliver training to new hires and internal stakeholders on integration processes and Support.
  • Produce and maintain customer data flow diagrams and IT landscape documentation to support onboarding and troubleshooting.
• Collaborate with customer IT teams, clinical staff, and third-party vendors to resolve complex integration issues and ensure successful onboarding.
• Support and advise on security, compliance, and IT governance processes during onboarding and integration activities.
• Stay current with integration technologies, networking protocols, and cybersecurity practices, applying new knowledge to improve systems and processes.
• Follow good information governance practice throughout this job role and ensure compliance with Ultromics' information security and data protection policies in all applicable assigned tasks.
• This list of duties is not exhaustive, and the post holder may be asked to carry out other duties through discussion with their line manager.

Requirements

Your skills and experience:

• Significant experience in healthcare IT, systems integration, or technical implementations, with proven ability to analyze requirements, design solutions, and manage complex integrations.
• Strong knowledge of networking, firewall configuration, troubleshooting, and VPN setup, with ability to independently configure, optimize, and resolve connectivity challenges.
• Hands-on experience with HL7, DICOM, and PACS integrations, including modifying and testing interfaces to meet customer requirements.
• Strong IT and communication skills, with ability to consult with and advise technical and non-technical stakeholders on requirements, solutions, and issue resolution.
• Knowledge of IT governance, compliance, and security practices, with ability to apply policies and recommend improvements during implementations.
• Ability to prioritize, plan, and execute work independently, making informed decisions in a fast-paced environment.
• Experience with cloud computing environments (Azure, AWS, GCP), including designing, configuring, and optimizing integrations in cloud infrastructure.

Your desired skills and experience:

• Bachelor's in relevant degree.
• Experience in a venture capital-backed start-up or scale-up environment.

Our Benefits

We are committed to promoting work-life balance and offer a range of benefits to encourage this, including:

• Bonus scheme
• Unlimited vacation
• Two additional paid Company holidays in December (if they fall on Monday-Friday)
• Two paid volunteering days per year
• Flexible working hours
• 401k
• Health, dental & vision insurance
• Paid holiday
• Fitness-incentive benefit
• Employee referral reward
• Generous personal learning budget on our online marketplace, Learnerbly
• Employee Assistance Program

Our Values

• Prioritising Patients:
  Everything we do is focused on improving patients' lives - through earlier diagnosis, better pathways to treatment, and meaningful clinical outcomes.
• Scientific Integrity:
  We are evidence-led and clinically grounded. We pursue truth over convenience, upholding the highest standards of precision, validation and transparency.
• Bold Innovation:
  We challenge convention, embrace complexity, and push boundaries to transform cardiovascular diagnostics through AI.
• Commitment and Craft:
  We show up with purpose, work hard, and take pride in our impact.
• Kindness and Respect:
  We treat each other, our partners, and our users with consideration and empathy.