Night Soft Services Manager

Location: Large Distribution Centre

Hours: Night Shift (Typically 10:00pm – 6:00am, flexibility required)

Reporting To: Day General Manager

Job Purpose

The Night Soft Services Manager is responsible for leading, managing, and delivering high-quality soft services operations during night shifts within a large, fast-paced distribution centre environment. This includes cleaning, waste management, hygiene services, and other customer-facing or support services, ensuring safety, compliance, and service excellence at all times. A competitive salary to be discussed at interview.

Key Responsibilities

Operations & Service Delivery

• Manage all night-shift soft services operations including cleaning, janitorial, waste, washroom services, and ad-hoc support services.
• Ensure service delivery meets all agreed SLAs, KPIs, and compliance standards.
• Conduct nightly site inspections and audits to ensure cleanliness, hygiene, and presentation standards are maintained.
• Respond quickly and effectively to service failures, emergencies, or customer requests.

People Management

• Lead, motivate, and manage night shift supervisors and frontline operatives.
• Manage shift planning, rotas, attendance, and overtime to maintain full site coverage.
• Carry out performance reviews, disciplinary processes, absence management, and return-to-work interviews.
• Ensure all staff are fully trained, inducted, competent, and compliant with site requirements.

Health, Safety & Compliance

• Ensure full compliance with all Health & Safety legislation, COSHH, RAMS, and company policies.
• Promote a strong health and safety culture with zero tolerance for unsafe practices.
• Conduct tool-box talks, accident investigations, and safety briefings.
• Ensure correct use, storage, and monitoring of chemicals, equipment, and PPE.

Client & Stakeholder Engagement

• Act as the senior on-site soft services representative during nights.
• Maintain strong working relationships with client night operations teams, security, engineering, and logistics.
• Attend night operational meetings as required and provide detailed handovers to day management.

Stock, Equipment & Budget Control

• Manage consumables, cleaning materials, and equipment stocks.
• Monitor usage, control waste, and support cost efficiencies.
• Ensure machinery is maintained, documented, and fit for purpose.

Reporting & Administration

• Complete all required reports including audits, compliance paperwork, staffing records, incidents, and KPIs.
• Track performance trends and implement continuous improvement plans.
• Ensure accurate payroll sign-off for night staff.

Key Skills & Experience

Essential:

• Proven experience in managing soft services within a large, fast-paced operational environment (distribution, logistics, manufacturing, or similar).
• Strong people management and leadership experience.
• Sound knowledge of cleaning standards, COSHH, H&S legislation, and compliance requirements.
• Experience managing night operations or unsociable shift teams.
• Strong organisational, communication, and problem-solving skills.
• Ability to work under pressure and make sound decisions independently.

Desirable:

• IOSH or NEBOSH qualification.
• Experience within large distribution centres or 24/7 operations.
• Knowledge of waste management and sustainable practices.

Personal Attributes

• Proactive and solutions-focused.
• Highly organised with strong attention to detail.
• Confident, calm, and decisive under pressure.
• Professional, reliable, and adaptable.
• Strong communicator at all levels.

Key Performance Indicators (KPIs)

• SLA and audit scores
• H&S compliance and accident reduction
• Staff attendance and retention
• Client satisfaction
• Budget and stock control

Job Type: Full-time

Benefits:

• Company pension
• On-site parking

Work Location: In person