Support Services Manager

Company Description

INTO's mission: Transforming international student academic and career success through exceptional university partnerships.

Position

Support Services Manager

Location: Newcastle University International Study Centre

Salary: £32,409- £37,635 Depending on experience

Band D

Contract Type: Permanent, Full-time

We are looking for an experienced and motivated Manager - Support Services to join our team at the Newcastle University International Study Centre. This is an exciting opportunity to play a key role in the smooth delivery of student support operations and make a real difference to the student experience.

The post holder will lead and manage a range of core operational functions across the student lifecycle, including admissions, registration, academic planning, and sponsor management. Working closely with academic colleagues, you will ensure that processes run efficiently, services are student-centred, and all activities meet compliance and quality standards. You will oversee timetabling, examinations, and academic planning, ensuring resources are used effectively and students receive an excellent experience from arrival to progression.

You will also be responsible for maintaining full compliance with UKVI regulations, managing sponsor relations, and producing key reports and student data. As a line manager, you will support and develop your team to deliver a high standard of service, fostering collaboration and a positive working environment.

This role requires someone with strong organisational skills, proven experience in managing academic or operational services in an educational setting, and a clear understanding of UKVI compliance. You should have experience managing a team, working across departments, and building productive relationships with senior staff and external partners. A degree or equivalent experience in education administration or a related field is essential, along with excellent communication, problem-solving, and IT skills.

If you are passionate about supporting international students and thrive in a fast-paced, dynamic environment, we'd love to hear from you.

Requirements

We are committed to creating a diverse and inclusive environment and encourage candidates of all backgrounds and experiences who believe they are suitable for the role to apply. All applications will be reviewed and will receive a response.

Other information

We Grow Together

At INTO, we're in the business of growth. From school to university. From home to somewhere new. From dreams to career plans to long-awaited first days. And we believe growth isn't just for students - it's for our people too.

At INTO, growth means opportunities to feed your curiosity, to develop your skills and your career. It means staying true to our start-up soul, boldly saying "yes" and constructively saying "no". It means building deeper relationships. And it means playing your part in our wonderfully diverse international community. Our dedication to growth - for students, our university partners and agents, for each other, and for ourselves - sets us apart. It's what makes INTO a uniquely rewarding place to be, and to make a difference.

At INTO, we grow together.

We are an Equal Opportunities Employer. We do not discriminate against our job applicants or employees on any grounds. We select the best person for the job and all recruitment decisions will be made objectively.

If you require any adjustments to be made to help you throughout the recruitment process, please let us know - either in the application form, or when you are connected the relevant Talent Acquisition Partner.

INTO University Partnerships is committed to the welfare of our students receiving education at our Centres. This reflects the emphasis at INTO of supporting the well-being of our student and employee community. As part of our commitment to this, applicants are asked to note that relevant local pre-employment checks will be conducted.

---