Senior Client Director

2 days ago

London, Greater London, United Kingdom Aptia Group Full time £60,000 - £120,000 per year

Are you an experienced professional working within the Pensions Administration sector with a passion for getting things right for both our clients and members?

If you thrive in a dynamic, fast-paced environment where you can combine strategic thinking with hands-on leadership, we could have the perfect next role for you.

Joining us as Client Director, you will play a pivotal role in the success of current and future client partnerships within the Scotland Portfolio.

You will champion service excellence, drive commercial growth and safeguard member satisfaction.

This is a hybrid working role and could be aligned to our office in Glasgow.

What you'll be doing:

  • Own and nurture high-impact client relationships, ensuring alignment with service commitments and long-term objectives.
  • Lead the delivery of day-to-day services of Pension Administration teams, driving performance against a defined set of KPIs.
  • Identify opportunities for commercial growth and work closely with the Client Portfolio Owner to deliver revenue and contribution growth across your accounts.
  • Collaborate with Operations Directors to implement operational improvement plans that boost efficiency and enhance client value.
  • Ensure client work is compliant, controlled, and in line with internal policies and external regulatory expectations.
  • Strengthen client trust and engagement, with a relentless focus on retention and satisfaction.
  • Manage cost control, contribute to commercial planning, and support audit and financial reporting processes.
  • Act as the commercial lead for clients, delivering creative, value-adding financial and contractual solutions.

Here's what we're looking for:

  • Deep understanding of defined benefit (DB) pensions and the complexities of scheme administration.
  • A proven background in client-facing roles within third-party administration environments - you may have an operational background with some client facing responsibility looking to build on this in your next role
  • Strong operational and commercial acumen, with a track record of delivering against financial and performance targets.
  • Excellent leadership, stakeholder management, and communication skills.
  • A proactive, solutions-driven mindset and a desire to make a meaningful impact.

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