Receptionist - Out of Hours

3 days ago

Waterlooville PO DL, United Kingdom Partnering Health Ltd Full time £12,000 - £25,000 per year

PHL Group are looking for someone to join the reception team on a part-time permanent basis. As a key member of the reception team, your role is to support your colleagues in the effective delivery of a prompt and courteous service to all patients, visitors and members of the clinical team. You will liaise with the reception supervisor and service delivery manager to ensure that the patient receives a first class and seamless service. As an integral part of the team, you will be accountable for completing the tasks set out for you, helping to create a respectful environment in which to work.

Hours:

Week 1 - Thursday: 17:45 - 21:15, Saturday 08:45 -17:15

Week 2 & 3- Thursday: 17:45 - 21:15, Friday: 17:45 - 21:15, Saturday 08:45 -17:15

Week 4 - Thursday: 17:45 - 21:15

Location: Enhanced Access Service, Oaks Healthcare, London Road, Cowplain, PO8 8DL and Havant Health Centre, Civic Centre Rd, Havant PO9 2AY

Salary:

£12.21 per hour, not including out of hours enhancements.

Key Responsibilities:

  • Monitor the electronic booking system and liaise with reception staff with any workload concerns
  • Book patients in on arrival
  • Answer the telephone promptly and deal with enquiries in a helpful and courteous manner, being aware of the need to always maintain confidentiality. Perform receptionist duties as required by the reception supervisor
  • Ensure medical equipment and drug boxes are appropriately logged and returned to stock cupboard.

Key Skills and Experience:

  • Ability to communicate effectively and demonstrate empathy when dealing with patients and clinical staff including those from different backgrounds.
  • The ability to work under pressure as an individual and a key team member when required.
  • The ability to meet standards and maintain those standards will be important for the successful completion of tasks.

PHL Group aims to assist suitable candidates with their transition into a career in the thriving and fast-paced private healthcare industry. We are looking for talented individuals that want to join us on our journey to becoming the fastest growing, most trusted and healthcare organisation. The Ministry of Defence has recognised PHL Group with a bronze award for our work with service leavers and the Armed Forces Corporate Covenant.

Applications

Due to the high volume of applications, only shortlisted candidates will be contacted. If your application is successful, you can expect to hear from us within 2 weeks of submission.

Please note that this advert will remain open until the position is filled. Interviews will be held throughout the advertising period, so we encourage you to apply early to avoid disappointment.

Job Types: Part-time, Permanent

Pay: £12.21-£12.70 per hour

Benefits:

  • Additional leave
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Enhanced maternity leave
  • Enhanced paternity leave
  • Free parking
  • Health & wellbeing programme
  • Sick pay
  • Store discount

Experience:

  • reception: 1 year (required)

Language:

  • English (required)

Licence/Certification:

  • Driving Licence (preferred)

Work authorisation:

  • United Kingdom (required)

Work Location: In person

Application deadline: 01/12/2025

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