Customer Service Advisor
2 days ago
Company Overview
Fitter Windows is a reputable and expanding company in the home improvement sector, dedicated to transforming residential spaces with quality and innovation. Our mission is to deliver exceptional service and value to our clients, fostering a culture of excellence and integrity.
Summary
We are seeking a Customer Service Representative to join our team. Based in Harlow, this role is vital in ensuring our customers receive outstanding support and guidance throughout their home improvement journey, reflecting our commitment to customer satisfaction and quality service.
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Provide detailed information about our home improvement products and services.
- Assist customers in scheduling appointments and follow-up communications.
- Maintain accurate records of customer interactions within our Pipedrive CRM system.
- Collaborate with the sales and technical teams to resolve customer issues effectively.
- Gather customer feedback to help improve our service offerings.
Uphold the company's values of integrity, professionalism, and customer-centricity.
Qualifications
- Previous experience in a customer service role, either customer-facing or over the phone.
- Ability to work effectively in a fast-paced environment
- Strong organisational and multitasking abilities.
- Proficiency in using customer service software and systems.
- Excellent communication and interpersonal skills.
- Attention to detail and accuracy in handling data.
- A proactive approach to problem-solving and customer satisfaction.
- Ability to work independently and as part of a team.
- Knowledge of the home improvement industry is a plus.
- A positive attitude and a genuine desire to help customers.
If you are passionate about delivering exceptional customer experiences and want to be part of a dynamic team dedicated to home transformation, we invite you to apply today. Join us at Fitter WIndows and help make homeowners' dreams come true
Job Type: Full-time
Pay: £27,000.00 per year
Benefits:
- Company pension
- On-site parking
Work Location: In person
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