2nd Line Support

2 weeks ago

Liverpool, Liverpool, United Kingdom Vivo Talent Solutions Full time £35,000 - £45,000 per year

Job Description

Service Desk Analyst / 1st Line / 2nd Line / Contract / Onsite / Liverpool / Inside IR35

Are you a tech-savvy problem solver who thrives on tackling complex IT challenges? We're looking for a Service Desk Analyst to join a growing support team - someone who can deliver exceptional service, resolve incidents efficiently and help drive continuous improvement across an IT environment.

What You'll Be Doing:

  • Provide 1st & 2nd line IT support – over the phone, face-to-face and remotely
  • Log, diagnose and resolve incidents quickly using our Service Desk system
  • Escalate complex problems to the right teams while keeping users in the loop
  • Troubleshoot hardware, software and network issues across multiple sites
  • Identify ways to make IT support smoother and more efficient

What We're Looking For:

  • Demonstrated experience in a service desk or desktop support environment
  • Solid knowledge of Windows 11, Android, iOS, Microsoft Office, networking, and PC hardware
  • Experience using Service Desk systems in a fast-paced environment
  • Strong communication skills and a customer-first attitude

If you're ready to make an impact then please get in touch with a recent CV.

Service Desk Analyst / 1st Line / 2nd Line / Contract / Onsite / Liverpool / Inside IR35

Service Desk Analyst / 1st Line / 2nd Line / Contract / Onsite / Liverpool / Inside IR35

Service Desk Analyst / 1st Line / 2nd Line / Contract / Onsite / Liverpool / Inside IR35

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