Quality Checker

1 day ago

City Of London England, United Kingdom Deloitte Full time

Role: Quality Checker (Pensions & Investments)

**Day Rate: £300 inside IR35

**Start Date: 12th January 2026

**Location: Remote

**IT Equipment Provided

Role Overview

We are currently looking for Quality Checkers to work as part of a high performing team helping a major financial service provider deliver a past business review project focused on investment product sales . You will be working in a results-orientated environment , where your core responsibility will be to complete quality checks on investment file reviews to ensure accur ate and high-quality decision making .

Key Responsibilities

Supplementary Responsibilities

Experience and Skills :

Essential

  • Conduct quality checks on suitability assessments across a range of different product types (including ISA, OEICs, Investment Bonds, Structured Products and Pensions)

  • Conduct quality checks on customer contact (including telephone calls) performed to gather additional information required to reach a decision

  • Conduct quality checks on redress calculations

  • Conduct quality checks on outbound letters

  • Provide detailed feedback including clear instructions for remedial action (where appropriate)

  • Provide support to operations in customer facing environment

  • Conduct Process Confirmations (Buddying in/ Observing Team)

  • Learn and understand the process in depth

  • Provide support to the wider team and working with the team leaders and senior operations manager to drive a consistent level of quality across all files

  • Collate thematic findings to continually improve quality by suggesting where there are gaps in knowledge and where additional training may be appropriate

  • Where applicable, attend client facing meetings and discuss technical aspects of the reviews (on a case-by-case basis) e.g. Case Clinic

  • RQF Level 4 in a suitable qualification e.g. CII Advanced Diploma in Financial Planning (or equivalent )

  • 6 months QC experience within a similar role

  • Strong customer focus and experience working in a customer-facing environment.

  • Ability to demonstrate decision making using a holistic approach

  • Excellent a ttention to detail and accuracy**

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