Application Support Analyst

Application Support Analyst | SQL | Abingdon / Hybrid | £40,000pa – £45,000pa plus bonus & benefits:

MARS is working in partnership with a leading change & transformation consultancy who are based in the heart of Oxfordshire. This impressive business has grown 25% year on year, and due to this growth, and demand for their software solutions, they are looking to recruit a passionate and articulate
Application Support Analyst
into a new client support team.

On a day to day basis the
Application Support Analyst
is to respond to incidents, change requests and proactive monitoring to address the challenges impacting the client solutions. As a member of the team, you will mentor the junior members and assist the Client Support Team Lead in their continual improvement of Client Support. You will initially act as the first point of contact for our customers experiencing issues with solutions provide by the Software Engineering Team. Customer service is key to this role, and the Software Support Analyst will need to seek to fully understand the needs of the customer and have a real desire to help them get to a successful conclusion.

About you:

The
Application Support Analyst
needs to be a high calibre individual, with exceptional levels of personal drive and eagerness for personal development. An analytical mind, coupled with strong communication skills and a positive attitude are essential to fit into my clients culture. You'll have previous experience in a similar role or can demonstrate a passion for supporting customers through technology.

The successful
Application Support Analyst
candidate will also have the following:

• Excellent customer service skills. A real passion and desire to help people and to have the drive and tenacity to own issues from start to finish. To be able to manage escalations and work with multiple stakeholders
• An excellent approach to problem solving. To have detective like skills and take a positive approach to understand and solve even the most complex problems. To be able to mentor more junior members on their investigations
• Proactive and consistent in their approach to work and will drive improvement in their areas of responsibility and beyond

Essential:

• A passion for technology and desire to learn about new systems and tools
• Experience in ITIL best practices, experience in supporting bespoke software, experience in supporting cloud infrastructure and hardware , experience in query languages such as SQL and KQL

Desirable:

• Experience in Power BI and the languages used M query and DAX
• Awareness of programming languages such a Python and C#
• Experience in or awareness of software requirements gathering
• Experience in or awareness of software development
• Experience in managing 3rd party supplier relationships

Our client is offering a highly competitive salary (£40,000 - £45,000) and our generous benefits package includes: Life Assurance, Income Protection, pension contributions and 27 days holiday (not including bank holidays). They also operate a profit share scheme so that our people share in the success of the business. The profit share bonus is based on company performance and typically paid out in March and September.

Joining this impressive business also brings many social benefits. They have a full social calendar with Spring activity days, Christmas events, a 2-day Summer event and 4 sponsored weekends a year.

If you're a
Application Support Analyst
with 1-2 years of experience commercial experience, and you're looking for a career defining opportunity, then please drop Lee at MARS an application.

MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven't heard back in this time your application has been unsuccessful at this time.

MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).