Program Manager, Business Process

7 days ago

London, Greater London, United Kingdom Relativity Full time €60,000 - €120,000 per year

Posting Type

Hybrid

Job Overview

The Program Manager on the Business Process and Technology team in Revenue Operations is responsible for leading high-impact, cross-functional programs that align business processes with technology to drive efficiency, collaboration, and innovation across the organization.

The ideal candidate brings a strong background in program management, business process optimization, and technical systems, with a passion for driving results through structure, communication, and cross-team coordination.

Job Description and Requirements

Role Responsibilities

  • Lead and manage technical programs that involve coordination across multiple departments.

  • Develop and maintain program documentation including project charters, JIRA tickets, dashboards , etc.

  • Proactively identify and mitigate risks and manage dependencies to ensure program momentum and timely deliver y .

  • Provide clear, proactive communication on timelines, progress, and deliverables to program stakeholders and senior leadership.

  • Navigate teams through uncertainty to achieve defined program outcomes.

  • Establish success metrics to ensure that programs deliver measurable business value .

  • Translate stakeholder needs in to clear, actionable requirements for IT and effectively communicate technical concepts back to business stakeholders.

  • Document current business processes and identify areas for efficiency.

  • Define, implement, and promote standards and best practices for cross-functional collaboration and operational excellence.

  • Consistently focused on streamlining technical systems and leveraging innovative solutions .

Preferred Qualifications

  • Proven experience partnering with IT teams to deliver cross-functional initiatives .

  • Hands-on experience working with Salesforce .

  • Regularly utilizes Jira and Confluence to manage projects and communicate status.

Minimum Qualifications

  • Bachelor's degree in Computer Science , Information Systems, or related field or equivalent experience.

  • 7-10 years of experience managing programs.

  • Ability to work independently and make decisions with minimal guidance and oversight .

  • Strong analytical and problem-solving skills; ability to use data to guide decisions .

  • Ability to influence cross-functional teams to work together toward common goals .

  • Creatively navigates challenges to achieve outcomes, even in highly constrained or difficult situations .

  • Exce ptional verbal and written communication skills; ability to communicate and adapt effectively to different audiences .

Suggested Skills:

Budget Management, Mentorship, Negotiation, Program Management, Project Management, Risk Management, Stakeholder Management, Strategic Planning, Team Leadership, Vendor Management

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