Agency Loan Servicing Specialist

Join us at Barclays as an Agency Loan Servicing Specialist, where you will support our Wholesale Lending team with day-to-day loan processing, transaction review, reporting, trade settlements and issue resolution. This is a dynamic role that requires precision, collaboration and an ample understanding of loan operations.

To be successful as an Agency Loan Servicing Specialist, you should have experience with:

• Strong expertise in syndicated loan structures, agency roles, and the full lifecycle of syndicated lending, including servicing platforms like ACBS and Loan IQ.
• Proven ability to manage operational projects, streamline workflows, and lead issue resolution across internal and external stakeholders.
• Skilled in defining and reporting operational metrics and risk indicators, with a proactive approach to identifying and mitigating risks.
• Deep understanding of payment processing, financial transaction verification, and strengthening control frameworks within loan servicing operations.

Some Other Highly Valued Skills May Include

• Strong stakeholder engagement and communication skills, with the ability to manage workflows, prioritise tasks, and support change initiatives effectively.
• Proficient in data visualisation using Excel, Power BI, or Tableau to present complex information clearly for decision-making.
• Consistently applies a risk and control mindset, ensuring compliance and promoting accountability across all operational activities.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in London.

Purpose of the role
To support Wholesale Lending with day-to-day processing, reviewing, reporting, trading and issue resolution.

Accountabilities

• Support with day-to-day Wholesale Lending initiatives including processing, reviewing, reporting, trading and issue resolution through lending technical expertise.
• Monitoring the bank's lending operations to ensure that they are conducted in an efficient and effective manner and comply with relevant regulatory requirements.
• Collaboration with teams across the bank to align and integrate Wholesale Lending processes.
• Identification of areas for improvement and providing recommendations for change in Wholesale Lending processes.
• Development and implementation of Wholesale Lending procedures and controls to mitigate risks and maintain operational efficiency.
• Development of reports and presentations on Wholesale Lending performance and communicate findings to internal senior stakeholders.
• Identification of industry trends and developments to implement best practice in Wholesale Lending Services.
• Participation in projects and initiatives to improve Wholesale Lending efficiency and effectiveness.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.