Ramps & Private Pay Work Operative

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Closing date: 31/12/2025

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Interview: Week commencing 12/01/2026

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We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

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About the role

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We are seeking a driven and skilled Maintenance Technician to join our Gloucestershire team, playing a key role in developing and delivering high-quality ramping solutions, as well as carrying out essential home repairs and maintenance. In this hands-on, mobile role, you will help people live safely and independently by ensuring homes are safe, accessible, and tailored to individual needs.

In your role, you'll be responsible for holding our purpose – support older people to remain living comfortably and independently in their own homes for as long as they choose – at the heart of everything you do.

You'll be showing a keenness to learn about how we work as an organisation and commit to our values which are key elements for the delivery of our purpose.

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Our Values

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• We are experts
• We are resourceful
• We are caring
• We act with integrity

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You will be comfortable working both autonomously and as part of a close-knit team, taking pride in your work and demonstrating dedication, reliability, and strong practical skills. These roles require a solid understanding of health and safety, site safety, and good construction practice for the effective implementation of ramping solutions and minor home adaptations. Although prior experience with ramps or grab rails is not essential, you must be comfortable with general repair work and tool use, and we will provide full training on all specialist tasks as part of your induction.

Reporting directly to the Head of Customer Support & HP Service and the Customer Service Deputy, you will receive support, oversight, and guidance as needed. While you will work independently day-to-day, you will remain closely connected to the Customer Service Advisors and the wider organisation. Clear communication and teamwork are essential, particularly when collaborating with Customer Service colleagues who manage incoming calls and schedule your workload. Working together, you form a vital part of our service delivery, regularly sharing updates and job photos to ensure customers receive a seamless, timely, and responsive experience from start to finish.

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Please note: You must have the right to work in the UK to be considered for the role. ​This role will be subject to two satisfactory references and due to the vulnerable nature of the people we work with, a basic DBS check.
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​Job Description 

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Role Specific responsibilities 

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You will be responsible to carry out a pre-booked daily schedule of home improvement tasks such as:

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Ramping 

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• Conduct site visits to clients' homes to prepare accurate quotes, including measured drawings, costs for additional materials, and supporting photos, using the provided template.
• ​Work closely with a customer services colleague to ensure timely turnaround of quotes to Health Professionals and to coordinate supplier stock for non-spec threshold wedges.
• Collecting of ramps from suppliers as required.
• Removal of ramps, cleaned into storage and added to stock.
• Servicing of ramps.
  
• Maintaining warehouse standards and stock levels (lego kits).
  

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Minor Adaptations (Handy Person works)

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• Fitting grab rails, newel rails and stair rails.
• Installing key safes.
• Fitting Kee Klamp outdoor rails (to the wall and fixed floors).
• Carrying out home safety checks.
• Building half steps.
• Installing supplied equipment.
• Fitting drop down rails and shower seats.
• Rehanging of doors, door furniture replaced.
• Small carpentry works.
  
  

NB: This is not an exhaustive list and can be amended for other works depending on the business needs. 

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• Obtain appropriate materials from approved suppliers for each job, arranging delivery where needed and carrying only minimal stock. Create purchase orders and complete regular stock checks to maintain accurate inventory. 
• Visit customers who request work, assess their needs, identify suitable solutions, discuss options with them, and provide detailed estimates.
• Work effectively with other professionals, carers, family members, and support organisations to help achieve the service user's desired outcomes.
• Manage your time effectively to meet agreed deadlines, ensuring eight hours per day are spent on site (8:30–4:30), working from job sheets on our CRM and maintaining clear communication with the dedicated Customer Service Team member and colleagues involved in the ramping contract.
• Maintain and update electronic records for all jobs, including time taken, materials used, work completed or outstanding, referrals, photos, and any payments or deposits.
• Complete all work safely, efficiently, and to a consistently high standard to support long-term customer satisfaction and encourage referrals.
• Collaborate with the wider team to identify and implement opportunities to improve the service.
• Maintain client confidentiality at all times.
  

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General Duties and Responsibilities

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• Be a positive advocate for the organisation, representing our values in your daily work. 
• Take responsibility for completing all required training and staying up to date with policies and procedures.
• Demonstrate professionalism and respect at all times by following organisational policies, maintaining confidentiality, promoting equality, diversity and inclusion, and upholding health and safety standards.
  
  

Person Specification

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Experience / Qualifications

Essential

Desirable

Proven experience in carrying out general home maintenance and minor repairs in real-life settings (domestic or social housing preferred).

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Experience in at least two or more of the following areas: basic plumbing, carpentry, fixtures/fittings installation, adaptations, minor outdoor repairs.

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Understanding of and commitment to health and safety practices relevant to work in people's homes.

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Experience working independently with responsibility for managing daily job schedules effectively.

X

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Experience in maintaining accurate job records, including photos, notes, and materials used.

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Full UK driving licence

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Relevant trade qualification (e.g., NVQ Level 2 in Carpentry, Plumbing, Multi-Trade, or equivalent).

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Experience installing ramps and fitting minor home adaptations (e.g., grab rails, key safes, shower seats, Kee Klamp rails).

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Experience conducting site surveys, including taking accurate measurements, producing basic drawings, noting materials needed and capturing photographs.

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Carpentry experience including door lock repairs.

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Experience working with older adults, disabled people, or vulnerable individuals.

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X

Experience working within a housing, care, or community-focused organisation.

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X

Knowledge of the Gloucestershire area and surrounding counties.​

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X

Knowledge of the Gloucestershire area is desirable.

 

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Skills

Essential

Desirable

Good communication skills, able to explain work clearly and respectfully to customers, families, carers and professionals.

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Ability to work collaboratively and communicate effectively within a closely integrated team to achieve shared goals.

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Ability to use smartphones/tablets for job logging, photos, and electronic record keeping.

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Strong ability to manage time and van stock effectively, work autonomously and deliver efficient, first-time fixes.

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Commitment to maintaining a clean and safe working environment inside customers' homes.

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Ability to recognise when additional support or referrals are needed and to signpost customers appropriately.

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Ability to provide simple cost estimates for small works.

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Skills in identifying opportunities for service improvements and sharing feedback.

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Basic problem-solving and adaptability when jobs are "out of the ordinary".

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X

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Personal Attributes / Values / Behaviours

Essential

Desirable

Customer-focused with a compassionate, respectful and person-centred approach.

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A reliable, self-motivated individual who applies good judgement, works independently, upholds professional standards, and treats sensitive information with discretion and confidentiality.

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Comfortable working in people's homes, showing respect for their space and individual needs.

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Commitment to organisational values, including equality, diversity, and inclusion.

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Professional, calm and polite, even in challenging or emotionally sensitive situations.

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Positive attitude and takes pride in work and strives for continuous improvement.

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Enthusiasm for engaging in community-focused work or supporting promotional activities.

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Innovative and willing to contribute ideas for service enhancements.

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X

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Key Contacts

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Key Internal Contacts

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• Head of Customer Support & HP Service
• Customer Service Deputy 
• Maintenance Technicians
• Finance Team 
• Customer Service Team
• Information and Advice Lead.
  

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Key External Contacts

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• Clients
• Suppliers
• Health and Care Professionals.

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What's in it for you?

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Terms & Conditions

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• Contract Type and Length: Permanent. 
• Place of work: Mainly Gloucestershire geography with occasional visits to Bristol and Bath and North East Somerset. 
• Hours per week: 40 hours p/w (Monday-Friday).
• Annual salary £30,268.26.
• Probation period: 6 months.

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Benefits

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• Holidays: 25 days pa, increasing to 28 days after 3 years' service, plus bank holidays.
• Private  Pension Scheme, contributory at up to 5% of salary, with employer contribution of a maximum 7.5%
• Death In Service Scheme. 
• Tools allowance consisting of £500 power tools rolling over 3 years and £160 per year for hand tools.
• Company van and phone.

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