IT Systems

5 days ago

Leeds, Leeds, United Kingdom QA Ltd Full time

IT Systems & Infrastructure Engineer

Leeds, Once a week onsite

You will be responsible for providing 3rd line technical support for the company user base across multiple locations via telephone, onsite and help desk software. You'll solve support incidents, monitor the progress of calls from inception to resolution ensuring that end-users are informed of progress at all times. You will also be supporting IT infrastructure roll-out projects including planning and implementation.

Key Responsibilities:

  • To monitor the progress of a call from escalation into the 3rd line queue to resolution
  • To close a minimum number of tickets per day
  • To assist 1st / 2nd line teams, IT Engineering and other IT teams in problem solving
  • Escalate tickets / problems to the Head of Systems and Infrastructure using predefined procedures where the resolution falls outside agreed targets
  • To proactively monitor business systems and infrastructure with an aim to fix problems before the business notices
  • Work with 3rd party suppliers escalating problems and changes required
  • Build and configure Corporate IT systems to pre-defined specifications and ensure adherence to task lists

Skills / Experience:

  • High competence in Microsoft Cloud based technologies, including but not limited to Entra ID, MSTeams, Exchange, Sharepoint and OneDrive
  • Experience of Cloud and OnPrem backup technologies
  • High understanding of Virtualisation, SANS and server hardware
  • High understanding of networking, firewalls and vpn technologies
  • Experience working in an IT Systems related 3rd line role
  • The ability to understand risk and actions that could be taken to mitigate the risk with regards to system / infrastructure issues and implementation projects
  • Experience of Cloud migration of internal systems

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