Private Patients Coordinator

2 days ago

Sawbridgeworth, Hertfordshire, United Kingdom Ramsay Health Care UK Full time

Job Description
Private Patient Co-Ordinator (reporting into Private Patient Manager)
Rivers Hospital - Sawbridgeworth
Full time – 37.5 hours per week
An exciting opportunity has arisen at Rivers Hospital for an enthusiastic and highly motivated individual with excellent communication skills to join our Private Patient Team.

Rivers Hospital is part of Ramsay Health Care UK, one of the leading independent healthcare providers in England.

The hospital has an excellent reputation for delivering high quality healthcare for patients with health insurance, patients who are self-funding treatment or NHS patients exercising choice through the e-referral system.

You will assist the Private Patient Manager to grow self-pay and Private Medically Insured admissions to defined targets. To effectively manage consultant relationships to ensure the private patient experience is consistently delivered. This interaction will be across all channels; in person, on the telephone and in writing. To be measured through patient satisfaction, compliments and/or complaints whilst undertaking analysis of private activity in order to maximise revenue generation.

What You You'll Do

  • Handle all enquiries and book appointments via telephone, email or social media
  • Provide detailed information to patient enquiries whilst delivering excellent customer service
  • Build and maintain excellent relationships with internal hospital teams, consultants, medical secretaries and external stakeholders to ensure appointments are converted
  • Maintain contact with potential patients to ensure they are satisfied with the progress of their enquiry

What You'll Bring With You

  • Marketing and or Sales experience
  • Ability to manage a portfolio of private patients from initial call to discharge
  • Sound Computer skills using the MS Office Suite and Web based reporting
  • Confident in engaging with a variety of people particularly in a high end setting
  • Excellent communication skills both face to face, over the phone and in writing
  • Articulate with the highest standard of personal presentation

Benefits:

  • 25 Days Leave + Bank Holidays
  • Buy & Sell Flexi Leave Options
  • Private Pension where Ramsay will match up to 5% after a qualifying period
  • Flexible shift patterns available where possible
  • Enhanced Competitive Parental Leave Policies
  • Private Medical Cover with option to add partner & dependants
  • Life Assurance (Death in Service) x3 base salary
  • Free Training and Development via the Ramsay Academy
  • Free Parking on site (where possible)
  • Subsidised staff restaurant (where possible)
  • Concerts for Carers
  • Employee Assistance Programme
  • Cycle2Work scheme available, in partnership with Halfords
  • The Blue Light Card Scheme

About Us:
Ramsay Health Care UK is a well-established global hospital group with over 60 years' experience. We are a global provider operating in 11 countries with 88,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.

We love people with a positive, "can do" attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.

We know our people are our greatest asset, our business is growing and we would like you to join us. "The Ramsay Way" culture recognises that people – staff and doctors – are Ramsay Health Care's most important asset and this has been key to our ongoing success.

We are proud of our 'Speak Up for Safety' programme and ensure that the patient is at the heart of everything we do. Join us and have more 'Time to Care'.

We are committed to equality of opportunity for all.

We care.
It's more than what we do, it's who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964.

"The Ramsay Way" culture recognises that our people are our most important asset and this has been key to our ongoing success.

We are proud to support the UK's Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD's Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.

We are committed to equality of opportunity for all. This position is subject to background and DBS checks.

  • Pharmacy Technician

    2 days ago

    Sawbridgeworth, Hertfordshire, United Kingdom Ramsay Health Care UK Full time

    Job DescriptionPharmacy TechnicianRivers HospitalFull Time 37.5 HoursThe roleIn this role you will be an integral part of a team who are committed to delivering the highest quality clinical outcomes in a supported environment, where you will be valued for your skills and expertise.What You'll Bring With YouRegistered with the General Pharmaceutical Council...

  • Children and Young Peoples Nurse

    2 weeks ago

    Sawbridgeworth, Hertfordshire, United Kingdom Ramsay Health Care UK Full time £24,000 - £60,000 per year

    Job DescriptionChildren and Young Peoples Staff Nurse – Ward and Outpatients30 Hours Per Week - 9 Month Fixed Term Contract - Maternity CoverRivers Hospital -SawbridgeworthAt Ramsay Health Care UK, we know our people are our most important asset. Join our children and young peoples team as a staff nurse on our Ward and in Outpatients, and together, you'll...

  • Health Care Assistant

    2 weeks ago

    Sawbridgeworth, Hertfordshire, United Kingdom Ramsay Health Care UK Full time £25,000 - £35,000 per year

    Job DescriptionHealthcare Assistant37.5hr | Rivers Hospital |Sawbridgeworth| Monday - SaturdayThe roleWe're looking for a passionate Healthcare Assistant to join our Outpatients Department. Putting patients first, you'll be given time to care for each person as a unique individual.Our Outpatients Department is busy and colleagues will rely on your support....

  • Registered Mental Health Nurse required in Hertfordshire

    5 days ago

    Sawbridgeworth, United Kingdom OneCall24 Full time

    Job Title: Registered Mental Health Nurse – (Hospitals and Residential Homes) Location: Stevenage, Hertfordshire Contract: Full Time & Part time Agency/Bank Salary: £21.00 – £30.00 per hour Contact: 03333 22 1122 OneCall24 is a leading healthcare staffing solution, providing highly qualified, experienced medical professionals to both the NHS and...

  • Theatre Team Leader

    2 weeks ago

    Sawbridgeworth, United Kingdom Ramsay Health Care Full time

    A leading healthcare provider in Sawbridgeworth is seeking a Urology & Gynaecology Theatre Team Leader to lead care provision in the operating department. The role requires experience in Urology and Gynaecology as well as leadership skills. Responsibilities include managing a team, ensuring quality standards in patient care, and conducting training. The...

  • Oncology Pharmacist

    3 weeks ago

    Sawbridgeworth, United Kingdom Ramsay Health Care Careers Full time

    Job DescriptionHaematology/Oncology PharmacistJob Location: Rivers Hospital, SawbridgeworthFull Time - 37.5 Hours About Rivers HospitalRivers Hospital is part of Ramsay Health Care UK, one of the leading providers of NHS and private patient services in England. Located on the Herts & Essex border, Rivers Hospital is passionate about delivering high-quality...

  • Administration Assistant

    1 day ago

    Sawbridgeworth, United Kingdom Ramsay Health Care UK Operations Limited Full time

    **Administrative Assistant** **Hours 22.5 per week (based over 3 days)** Rivers Hospital is part of Ramsay Health Care UK, one of the leading providers of NHS and private patient’s services in England. We are based on the Herts & Essex boarder and is easily accessible from London and the Home Counties. The hospital opened in 1992 and is equipped with the...

  • Oncology Pharmacist

    3 weeks ago

    Sawbridgeworth, United Kingdom Ramsay Health Care Full time

    Job Description Haematology/Oncology PharmacistJob Location: Rivers Hospital, SawbridgeworthFull Time - 37.5 Hours About Rivers Hospital Rivers Hospital is part of Ramsay Health Care UK, one of the leading providers of NHS and private patient services in England. Located on the Herts & Essex border, Rivers Hospital is passionate about delivering high-quality...

  • Oncology Pharmacist

    3 weeks ago

    sawbridgeworth, United Kingdom Ramsay Health Care Full time

    Job Description Haematology/Oncology PharmacistJob Location: Rivers Hospital, SawbridgeworthFull Time - 37.5 Hours About Rivers Hospital Rivers Hospital is part of Ramsay Health Care UK, one of the leading providers of NHS and private patient services in England. Located on the Herts & Essex border, Rivers Hospital is passionate about delivering high-quality...

  • Oncology Pharmacist

    4 weeks ago

    Sawbridgeworth, United Kingdom Ramsay Health Care Full time

    Job Description Haematology/Oncology Pharmacist Job Location:Rivers Hospital, Sawbridgeworth Full Time - 37.5 HoursAbout Rivers HospitalRivers Hospital is part of Ramsay Health Care UK, one of the leading providers of NHS and private patient services in England. Located on the Herts & Essex border, Rivers Hospital is passionate about delivering high-quality...

  • Medical Records Clerk

    1 week ago

    Sawbridgeworth, United Kingdom Ramsay Health Care Full time

    Job Description Medical Records Clerk Location: Rivers Hospital, Sawbridgeworth Hours: 37.5 hours per work, Full-time, Fixed-term Contract, MAT Cover Salary: Depending on experience + Benefits Summary: The Rivers Hospital is one of the leading private hospitals in the UK and being just off the M11, it is easily accessible from London and the Home Counties....

  • Pharmacist

    3 weeks ago

    sawbridgeworth, United Kingdom Ramsay Health Care Full time

    Job Description Pharmacist Rivers Hospital Part-time 15 hours An exciting opportunity has arisen for a highly motivated Pharmacist to work at Rivers Hospital. In this role you will be an integral part of a team who are committed to delivering the highest quality clinical outcomes in a supported environment, where you will be valued for your skills and...

  • Theatre Team Leader

    1 week ago

    Sawbridgeworth, United Kingdom Ramsay Health Care UK Full time

    A leading healthcare organization is seeking a Gynaecology/Urology Theatre Team Leader to lead the theatre team and ensure high standards of patient care. Responsibilities include managing training and performance, maintaining equipment for procedures, and adhering to safety standards. Candidates should have experience as a Scrub Practitioner in Urology and...