Property Maintanence Officer
5 days ago
Purpose of the Role
The Property Maintenance Officer plays a key role within the Refugee, Resettlement and Migration Service, supporting the preparation of accommodation for families arriving from conflict-affected countries. Working as part of the Property Preparation Team, the role ensures that resettled families have safe, suitable, and welcoming homes upon arrival.
The postholder will undertake a wide range of practical, hands-on tasks, including assembling furniture, transporting household items, carrying out basic repairs, decorating, and maintaining external garden areas. This role is physically active, involves travel across West Sussex, and requires a high standard of customer service when liaising with colleagues, landlords, and the public.
Key ResponsibilitiesPrepare accommodation for refugee and resettled families in accordance with RRMS standards.
Assemble, install, and arrange furniture and household equipment.
Carry out basic maintenance tasks, including minor repairs, painting and decorating, and general property upkeep.
Transport furniture, white goods, and other items safely using a council vehicle.
Ensure exterior areas, including gardens, are tidy, safe and welcoming.
Identify property issues requiring specialist trades and report them to the Property Preparation Officer.
Work collaboratively with the Property Preparation Officer and team to ensure all accommodation meets required standards before family arrival.
Provide excellent customer service when engaging with external landlords, suppliers, colleagues and members of the public.
Handle properties with sensitivity, recognising the needs of families arriving from trauma or conflict.
Ensure all work is carried out safely and in line with health and safety procedures.
Carry out manual handling tasks using correct techniques and equipment.
Maintain accurate records of completed work and report any concerns regarding property safety or suitability.
Safely operate and maintain assigned vehicle and tools.
Travel independently across West Sussex to undertake property visits and maintenance tasks (vehicle provided by the council).
Work predominantly in the field with another team member, with limited time spent in the office.
Practical hands-on experience in property maintenance, repairs, decorating, or similar work.
Ability to assemble furniture, carry out basic repairs, and undertake physically demanding tasks.
Strong communication skills with the ability to engage effectively in English with colleagues and the public.
Good organisational and time-management abilities.
Ability to work effectively as part of a team and independently.
Full UK driving licence (ability to drive council van).
Understanding of the importance of safeguarding and confidentiality.
Experience working in housing, facilities, social care, or a support service.
Knowledge of refugee resettlement or vulnerable groups.
Awareness of health and safety, manual handling, and safe working practices.
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