Customer Service and Product Quality Assistant Manager
5 days ago
Overview of Role
At Bio&Me, we are obsessed about two things. Giving our lovely consumers the very best granolas, porridges, kefir yoghurts and kefir drinks for their gut health – that also taste delicious. And then, listening to their feedback really hard – to relentlessly improve everything we do. This role is therefore at the heartbeat of our operations, as your primary responsibilities will be to:
- Customer Service: Answer every consumer comment and query that we get every day. Really quickly. Emails. Socials. Phone calls. All of them. In a lovely, human way. No AI-only annoying messages here, please. And then feedback to the team what our consumers are saying. In a helpful way. The good and the bad.
- Quality: Organise weekly product tastings of every product that we have made that week. For our team to taste and critique versus our very high standards. In addition to this, you will work with the Technical & Quality Manager to support them on key projects, over time.
On top of these two main tasks, you will also work with the CEO on some ad hoc projects. These will change regularly. But might include organising Team Days, Training, Samples and other such activities.
You
You will be a recent graduate, ideally having worked in food and drink for a year or two. And will have a keen interest in good food and nutrition. If your degree happened to be in that area, it would be an advantage.
Most crucially, you will enjoy talking with people. On email. On socials. On the phone. You will understand that people can be lovely – as well as 'key board warriors'. But your nature will be to treat them all nicely and fairly.
You will also be very organised. You will enjoy having projects with clear and stretching deadlines.
You will have a degree to a 2:1 standard. We are a fast growing company, so hopefully you will grow with us.
Us
We are based in Chester City Centre, which is where your role is. Whilst we support flexible elements, you'll be based here 5 days a week. As someone who is at the heart of the business, we think it's crucial you are in and around the team everyday. It is also more fun and social that way
You manager will be the Technical & Quality Manager. You will also have 'dotted line' reports into the Marketing Director, for consumer queries, and the CEO, for special projects.
Salary and Benefits
£25,000 to £27,000 depending on experience. Like every team member, you will also receive share options as we want every team member to be a shareholder. And a 10% annual bonus based on results.
As a BCorp, we also have an extensive range of benefits, from 25 days holidays plus birthdays and long service days; to an annual gut health assessment and health insurance; to other charitable and personal development elements
-
Christmas Customer Assistant
6 hours ago
Chester, Cheshire, United Kingdom Marks and Spencer Full timeAll the detailsWork PatternSunday: 12:00 - 16:00Thursday: 12:00 - 16:00Friday: 12:00 - 16:00Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.Join our team at M&S as a Customer Assistant in our Foods section, where you'll become a champion of our high-quality...
-
Quality Manager
1 week ago
Chester, Cheshire, United Kingdom Michael Page Full time £50,000 - £60,000 per yearExciting Quality Manager role (QHSE) based in Chirk. Working for a growing, well established manufacturing company.Client DetailsOur client is a market leading manufacturing business based in ChirkDescriptionThe Quality manager's role is to ensure that the product and service the company provides is fit for purpose, is consistent and meets both external and...
-
Christmas Customer Assistant
2 weeks ago
Chester, Cheshire, United Kingdom Marks and Spencer Full time £15,000 - £20,000 per yearAll the detailsJoin our team at M&S as a Customer Assistant in our Clothing & Home section, where you'll become a champion of our stylish products, on-trend designs, and exceptional customer service. We're looking for passionate and fashion-forward individuals who are excited to dress the nation.You'll be a brand ambassador who's ready to recommend our...
-
Customer Service Representative
1 week ago
Chester, Cheshire, United Kingdom Pontoon Solutions Full time £25,000 - £50,000 per yearJoin Our Team as a Customer Service Representative Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic, multilingual environment? If so, we have an exciting opportunity for you in our Chester officeAbout the Role:As a Senior Customer Service Representative, you'll be at the forefront of our commitment to providing a...
-
Product Manager
1 week ago
Chester, Cheshire, United Kingdom Forge Holiday Group Ltd Full time £55,000 - £65,000 per yearSalary: £55,000 to £65,000 DOE Hybrid working: 2+ days/week at Chester HQ Team: Owner Experience | Reports to: Head of Product - Owner ExperienceAbout Forge Holiday GroupForge Holiday Group brings together three market-leading brands - Sykes Holiday Cottages, Forest Holidays, and Bachcare (NZ) - united by one mission: making it easier and more rewarding...
-
Customer Service Specialist
1 week ago
Chester, Cheshire, United Kingdom Northreach Full time £20,000 - £30,000 per yearNorthreach is a dynamic recruitment agency that connects businesses with top talent in the cell & gene therapy, fintech and digital sectors. Our mission is to provide a seamless and personalised recruitment experience for clients and candidates, and to create a positive work environment that encourages equality, innovation and professional growth.We have...
-
Customer Service
2 weeks ago
Chester, Cheshire, United Kingdom NatWest Group Full time £42,000 per yearJoin us as a Senior Personal Banker in Chester or BirkenheadYou'll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protectionWith no two days the same, you can expect lots of variety as you help us deliver a...
-
Product Manager
2 weeks ago
Chester, Cheshire, United Kingdom Northreach Full time £60,000 - £80,000 per yearNorthreach is a dynamic recruitment agency that connects businesses with top talent in financial services, fintech, and digital sectors. We specialize in providing a seamless recruitment experience for clients and candidates, fostering innovation and professional growth.The OpportunityWe're working with a growing and forward-thinking financial institution...
-
Customer Service Representative
2 weeks ago
Chester, Cheshire, United Kingdom Bank of America Full time £24,000 - £34,000 per yearJob Description:Job Title: Customer Service RepresentativeLocation: ChesterAt Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.Being a Great Place to Work is...
-
Christmas Customer Assistant
2 weeks ago
Chester, Cheshire, United Kingdom M&S Full time £24,000 - £32,000 per yearJob DescriptionChristmas Customer Assistant - Food (Nights) - ChesterJoin our team at M&S as a Customer Assistant in our Food section, where you'll become a champion of our high-quality products, great value offers, and excellent customer service. We're seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to...
