Application Support Engineer

Hush is an ambitious and distinctive fashion brand, with plans to double the business over the next few years. Founded 21 years ago, we are now established as one of the UK's leading online fashion retailers. We employ around 130 employees across head office and retail, creating and selling a beautiful range of women's clothing and accessories characterised by effortlessness, simplicity and a laidback sense of style. Despite the challenges to the retail industry, Hush has continued grow – and our company culture still reflects our entrepreneurial roots and relaxed aesthetic. We love hard-working and talented people with a can-do attitude and a passion for what they do.

Application Support Engineer – Full-time, Office-based

About the role

We're looking for a hands-on Application Support Engineer to keep our business-critical applications and IT infrastructure running smoothly. This role is perfect for someone who thrives on solving problems, enjoys working across applications and systems, and is motivated by helping colleagues get the best out of their tech.

What you'll do

• Provide 1st & 2nd line support across hardware, software, and core business applications (Business Central 365, Centric PLM, Salesforce Commerce Cloud, and more)
• Manage user accounts, permissions, and MS365 profiles with a strong focus on security
• Own incidents, requests, and change processes related to applications and IT systems
• Diagnose and resolve application/infrastructure issues, escalating when needed
• Support and maintain networks, hardware, and office AV equipment
• Contribute to infrastructure projects (backups, device rollouts, password security, etc.)
• Create clear documentation, training, and user guides
• Be a key support during business-critical events (product launches, peak trading)
• Provide excellent, customer-focused support on-site and remotely
• Participate in out-of-hours support on a rota basis

What you'll bring

• Solid experience in 1st/2nd line IT or application support
• Passion for engineering, knowledge or learning of a scripting/programming language
• Strong knowledge of Office 365, Azure & user account management
• Familiarity with ERP, PLM, or ecommerce platforms (Business Central & Salesforce Commerce Cloud a bonus)
• Understanding of integrations, APIs, monitoring & alerting (desirable)
• Problem-solving mindset with the ability to resolve technical issues quickly
• Strong Excel and documentation skills
• Clear, confident communicator with a customer-first approach
• Ability to thrive in a fast-paced, dynamic environment
• Willingness to work full-time in the office (no hybrid)

Why you'll love it here

A supportive, dynamic, and creative workplace.

Growth opportunities as we expand and innovate.

Generous holiday allowance with flexible hybrid working options.

Continuous professional development to keep you ahead of the curve.

Social events that celebrate our collective achievements.

Early-finish Fridays and flexible hours for a better work-life balance.

Exclusive company discounts and perks.

Our Commitment

At Hush, we embrace diversity as a strength that drives innovation and creativity. We are dedicated to building an inclusive workplace where individuality is celebrated, and everyone feels empowered to succeed. Our culture reflects our commitment to equal opportunities and respect for all.

This is a chance to take real ownership in a role that sits at the heart of our business operations. You'll get exposure to a range of systems, applications, and projects - making it an excellent opportunity to grow your technical expertise while working in a collaborative, supportive environment.

No agencies please.