Relocation Coordinator

(STRICTLY NO AGENCIES AT THIS TIME)

ABOUT US

AGM Relocation Ltd, (hereinafter referred to as the "AGM Group") is the parent company and home of some of the industry's most respected moving and relocation companies.

Founded in 1958 Abels removals is a removals firm based in Brandon, Suffolk, United Kingdom. Abels are proud members of BAR (British Association of Removers)and our house moving teams specialise both in moving antiques and specialist items such as pianos, grandfather clocks, fine art alongside day to day household items and furniture, always delivering the utmost care and attention, ensuring everything runs smoothly and guaranteeing our customer's peace of mind.

Position: RELOCATION COORDINATOR

We are looking for an enthusiastic Relocation Coordinator to join a growing Team based in Potters Bar, Hertfordshire. Responsible for the coordination & movement of goods in and out of the UK with adhoc International ( Import, Export & European) moves.

Main Roles & Responsibilities:

• Coordinate UK relocations, with occasional involvement in International and European moves.
• Act as the main point of contact for customers, internal teams, contractors, suppliers, and partners.
• Review customer enquiries, conduct pre-move assessments, and manage relocation requirements from enquiry to completion.
• Arrange additional services, temporary storage, and coordinate moves at properties undergoing renovation.
• Maintain regular communication with internal and external crews to ensure smooth service delivery.
• Handle customer queries and complaints professionally, providing calm and effective resolutions.
• Complete all administrative tasks including data entry, record keeping, and customer correspondence.
• Prepare and issue relocation documentation, notices, and insurance-related paperwork.
• Raise purchase orders, invoices, and credit notes; liaise with accounts and ensure timely payment.
• Maintain accurate job records using internal systems and Microsoft Office.
• Work closely with colleagues and sales teams to ensure customer expectations are met.

Experience & Qualifications:

• Proven ability to work both independently and as part of a team.
• Demonstrable customer service experience, with a strong focus on professionalism and client satisfaction.
• Solid administration and data entry experience, with high attention to accuracy and detail.
• Excellent organisational skills, with the ability to manage multiple tasks and priorities effectively.
• Ability to work under pressure and meet deadlines in a fast-paced environment.
• Competent IT Skills, including Microsoft Office and internal systems.
• Previous experience within a similar role - Highly Desirable
• Previous experience within removals/ relocation - Desirable
• Previous logistics/ operations experience– Desirable
• Full UK drivers' licence is desirable due to location, however public transport nearby

Remuneration & Benefits Package:

• £28,808 to £34,000 - Depending On Experience and Qualifications
• Potters Bar office based
• Permanent, full-time, Monday to Friday
• 25 days holiday + 8 bank holiday
• Death in service scheme
• Company pension
• Access to a leading Employee Engagement Platform provider offering lifestyle saving and discounts on most high street retailers & services, reward and recognition programme.
• Wellness Programme Initiatives
• Employee Referral Scheme
• 2 x paid volunteering days
• Career development opportunities
• Company awards & events
• Free on-site parking
• Anticipated Start Date: 1st February 2026

Applicants of whom are successfully offered employment within one of the AGM Group companies will be subject to referencing, a basic criminal records check from the Disclosure & Barring Service, standard Identification and Right to Work as part of the pre-employment checks.

Job Types: Full-time, Permanent

Pay: £28,808.00-£34,000.00 per year

Benefits:

• Company events
• Company pension
• Employee discount
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Paid volunteer time
• Referral programme
• Sick pay
• Store discount

Ability to commute/relocate:

• Potters Bar, EN6 3JN: reliably commute or plan to relocate before starting work (required)

Application question(s):

• What is your current notice period
• What are your salary expectations

Experience:

• Administrative: 3 years (required)
• Customer service: 3 years (required)
• a similar role: 2 years (required)

Language:

• English (required)

Licence/Certification:

• Driving Licence (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person