Head of EAM Delivery

Make an Impact with BREEAM
BRE aims to be the world's leading innovation, science and data hub for the built environment. For more than a century, we have provided government and industry with cutting-edge research and testing. Join us to help deliver products, advice, services, standards and qualifications used around the globe to make buildings better for people and the environment.

Your role at BRE
This role will see you lead the strategic and operational management of BREEAM's audit and certification functions, ensuring high-quality, compliant and efficient delivery across all BREEAM schemes. This role oversees a large multidisciplinary team, driving performance, customer satisfaction and continuous improvement in alignment with organisational goals.

Key Responsibilities

• Provide strategic leadership and direction for the BREEAM Delivery function, ensuring operational excellence and service quality across all certification schemes.
• Oversee the scheduling, execution, and quality assurance of audits, ensuring compliance with accreditation and regulatory standards (e.g., UKAS, ISO frameworks).
• Lead and manage a diverse team of operations and audit professionals, fostering a culture of accountability, collaboration, and continuous improvement.
• Drive performance management, efficiency, and capacity planning to meet business targets and customer expectations.
• Contribute to the strategic development of certification delivery, driving innovation, digital transformation, and process improvement initiatives.
• Manage budgets, resources, and operational risk to support sustainable growth and delivery excellence.

What We Are Looking For –

• Proven experience in leading large, cross-functional teams within certification, auditing or related professional services environments.
• Strong operational leadership skills with a track record of driving efficiency, performance, and service excellence.
• Deep understanding of accreditation and compliance frameworks, including ISO management systems (e.g., ISO 9001, ISO 14001, ISO and UKAS requirements.
• Experience in managing complex service delivery functions with accountability for quality, timelines, and customer satisfaction.
• Demonstrated ability to lead through change, implement process improvements, and champion continuous improvement initiatives.
• Strategic mindset with strong commercial and analytical acumen, able to balance operational priorities with long-term business objectives.
• Excellent communication and stakeholder management skills, with the ability to build effective relationships across internal teams and external partners.
• A collaborative and resilient leader who fosters engagement, accountability, and a culture of excellence across diverse teams.

BRE Benefits
At BRE, we offer a competitive salary, reviewed annually, along with a comprehensive benefits package designed to support your financial security, wellbeing, and career development.

Financial & Security Benefits

• Pension scheme – 5% employer-matched contribution
• Life assurance – 4x your basic salary
• Enhanced maternity package

Health & Wellbeing

• HealthPartners cashback scheme – Reclaim costs on prescriptions, physiotherapy, dental care, and more
• Onsite facilities – Restaurant, nursery, and free parking, including at-cost EV charging points

Career Development

• Learning & development – Free access to BRE Academy and our online learning platform
• Professional membership reimbursement

For full details on our benefits, visit: BRE Employee Benefits

Work location Options
Hybrid – This role offers a mix of home and office working. You will need to be within commuting distance of our Watford office, as you will be expected to attend in person 2-3 times per week. As well as occasional travel to our Glasgow based office.

Our Recruitment Process
Candidate Review – W/C 3rd November

Our specialist hiring team will review all applications and shortlist candidates. We'll then update you on the outcome of your application.

First Stage Interviews – 10th to 14th November

If shortlisted, we will invite you to a 2-hour virtual interview.

Second Stage Interviews – 20th November

If successful in the first stage, you will be invited to an informal in-person on-site interview at our Watford office.

Note to Employment Agencies
At BRE, we value the relationships we have built with our preferred recruitment partners. We do not accept unsolicited CVs from employment agencies. Any CVs submitted directly to a BRE employee or hiring manager without a signed BRE Employment Agency Agreement and an active engagement for the specific role will be considered unsolicited. In such cases, no fees will be payable should the candidate be hired through this or any other means.

Equal Opportunities Statement
BRE is an equal opportunities employer. We assess all qualified applicants based on merit and do not discriminate on the grounds of race, colour, religion, sex, age, national origin, disability, veteran status, genetic information, or any other legally protected characteristics.

BRE contributes to a thriving and sustainable world by developing science-led solutions to built environment challenges. Our vision is to be the world-leading innovation, science, and data hub for the built environment. We're ambitious in terms of quality and global scope. We want governments and commercial markets to recognise us and demand our services, products and solutions. We want to be world-class, innovative, science-led and provide solutions.