CRM Delivery Lead

1 week ago


Milton Keynes, Milton Keynes, United Kingdom Hays Full time £30,000 - £50,000 per year

Your new company

You'll be joining a market-leading organisation with a nationwide presence and a strong reputation for innovation and customer service. The technology function is responsible for delivering cutting-edge solutions that enable operational excellence and support ambitious transformation programmes.

Your new role

As CRM Delivery Lead, you'll play a key role in a major CRM transformation programme, driving the successful implementation of a new platform across multiple business units. This is a hands-on delivery leadership role, working closely with cross-functional teams and suppliers to ensure milestones are met and business disruption is minimised. Key responsibilities include:

  • Managing the delivery roadmap, milestones, and risks.
  • Coordinating product, engineering, QA, data, and supplier teams.
  • Supporting governance and reporting to senior stakeholders.
  • Driving adoption and change management across the organisation.
  • Promoting continuous improvement and delivery discipline.

What you'll need to succeed

  • Experience leading CRM or platform delivery projects (end-to-end).
  • Strong technical delivery background with agile frameworks (Scrum, Kanban).
  • Excellent stakeholder management skills.
  • Experience managing third-party suppliers and dependencies.
  • Hands-on problem-solving ability and resilience under pressure.
  • Familiarity with tools such as Jira, Azure DevOps, and cloud technologies.
  • Commercial awareness and ability to balance scope, cost, and quality.

What you'll get in return

  • Competitive day ray outside IR35
  • Hybrid working arrangement.
  • Opportunity to lead a high-profile transformation programme impacting multiple brands.
  • Collaborative culture with strong executive sponsorship.
  • Initial 5-month contract with a view to extend

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found



  • Milton Keynes, Milton Keynes, United Kingdom UK Biocentre Full time £25,000 - £40,000 per year

    UK Biocentre is expanding its Commercial function, and we are looking for aSales Lead Generation Officerto play a central role in driving the early stages of our sales pipeline.This position is ideal for someone who is highly organised, confident in communication, and motivated by contributing to business growth through high-quality lead generation and...


  • Milton Keynes, Milton Keynes, United Kingdom The Open University UK Full time £47,389 - £56,335 per year

    Senior Delivery ManagerAdvert Reference Number: 1174Job Location: Milton Keynes, Remote/HybridDepartment: EngineeringSalary: £47,389 to £56,535Closing Date: 24 November 2025Weekly Working Hours: 37Contract Type: PermanentFixed Term Contract: End Date: Not ApplicableWelsh Language: Not ApplicableChange your career, change livesThe Open University is the...


  • Milton Keynes, Milton Keynes, United Kingdom NHBC Full time £1,020,000 - £1,068,000 per year

    OverviewSenior Data Product Delivery ManagerSalary: £85,000 - £89, % performance bonusWorking location: Milton Keynes, HybridEmployment type: Full time, PermanentJob summary:At NHBC, we're building a data capability that underpins our purpose: raising standards in house building and protecting homeowners. Data is central to how we deliver insight, support...


  • Milton Keynes, Milton Keynes, United Kingdom NHBC Full time

    Salary: £85,000 - £89, % performance bonusWorking location: Milton Keynes, HybridEmployment type: Full time, PermanentJob SummaryAt NHBC, we're building a data capability that underpins our purpose: raising standards in house building and protecting homeowners. Data is central to how we deliver insight, support innovation, and drive transformation across...


  • Milton Keynes, Milton Keynes, United Kingdom Network Rail Full time

    LocationMilton Keynes, GBDepartment NameEM Apprenticeships, Graduates & Industry Development G5About Network RailJoin Network Rail - Where People and Connections MatterAt Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team - you're part of something...


  • Milton Keynes, Milton Keynes, United Kingdom IMSERV Full time £25,000 - £40,000 per year

    IMServ is one of the UKs leading data collection and energy metering experts, delivering award winning services to more customers in more places, meeting industry targets and becoming a benchmark for excellence. We offer a range of specialist metering technology for electricity, gas, and water along with highly accurate energy data collection services. All...


  • Milton Keynes, Milton Keynes, United Kingdom Mitchell Maguire Full time

    Technical Sales Manager – Metal Building Envelope SystemsJob Title: Technical Sales Manager – Hard Metal Building ProductsJob Reference: Industry Sector: Hard Metal, Zinc, Copper, Aluminium & Stainless Steel, Fabricators, Architects, Specifiers, Cladding, Building Envelope, Facades, Roofing, Metal Roofing, Main Contractors, Installers and Specification...

  • Subject Lead

    1 day ago


    Milton Keynes, Milton Keynes, United Kingdom AQA Full time £46,500 - £55,000

    At AQA, we're committed to advancing education and we're committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it's our people who make this happen.Subject Lead - SciencePermanent Manchester: £46,500–£53,000  Milton Keynes or Guildford: £48,000–£55,500 Hybrid...

  • Sales Coordinator

    1 week ago


    Milton Keynes, Milton Keynes, United Kingdom Description Aiimi Full time £30,000 - £40,000 per year

    DescriptionAiimi is seeking a Sales Coordinator to support the sales team and Chief Customer Officer. This role requires a highly organised, collaborative, and proactive Sales Coordinator to play a central role in supporting our sales function. This position is responsible for streamlining operational processes, managing CRM data integrity, coordinating...

  • Subject Lead

    3 days ago


    Milton Keynes, Milton Keynes, United Kingdom AQA Full time £46,500 - £55,500

    At AQA, we're committed to advancing education and we're committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it's our people who make this happen.Subject Lead - D&T, Food Preparation & Nutrition, and EngineeringFixed term Contract until August 2026Manchester...