Junior Operations Manager

This job is with JCDecaux, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
As a Junior Operations Manager, you will support the Operations Manager in overseeing a team of Technicians and assist in managing the life cycle of JCDecaux assets. You will help ensure both team performance and asset management adhere to the highest standards of the company and comply with current Health, Safety, and Environmental legislation.

Management
What you'll be doing...

• Assist in monitoring budgetary allocations for materials, resources, tools, and equipment.
• Support the execution of tasks and projects within deadlines and budget expectations.
• Help prepare materials and presentations for meetings, ensuring quality and accuracy.
• Participate in recruitment, training, and shift scheduling for team members.
• Gain a comprehensive understanding of Service Level Agreements (SLAs) and support their fulfilment.
• Conduct introductory performance reviews to aid team development.
• Encourage individual contributions within the team.
• Collaborate with other departments to request or supply technical support and maintain professional communication.
• Ensure accurate recording of team activities in company systems.
• Assist in managing 'out of hours' callouts and ensure SLA compliance.
• Participate in conducting quality audits and inspections for maintenance activities.
• Attend regional meetings as required and provide input to the Operations Managers.

Health, Safety & Environmental

• Assist in coordinating the health and safety of team members in line with regulations and company guidelines.
• Work closely with the Health and Safety team to keep training courses for the team up-to-date.
• Help communicate Health and Safety updates and practices to team members.
• Assist in inspecting tools and equipment for compliance and training allocation.
• Support the conduct of regular safety inspections and audits.
• Participate in investigating accidents/incidents and assisting with the preparation of improvement reports.
• Help foster an environment that prioritizes Health, Safety, and Environmental awareness.

Experience & Skills

• Experience in an operations department or similar role with a multi-discipline team.
• Entry level line management or leadership experience would be an advantage
• Familiarity with street furniture, roadside, retail, or rail environments is a plus.
• Strong organizational and time management skills
• Self-motivated with a focus on improving processes and standards.
• Good investigative and analytical skills.

Apprenticeship

• This role will include a Level 5 Operations Manager Apprenticeship and an Institute of Leadership and Management qualification
• The apprenticeship will provide practical knowledge and tools to develop management and leadership skills, including:
• Operational & Project Management
• Finance
• Leading and Managing People
• Building relationships & Communication skills
• Self-awareness
• Problem Solving & Decision making

A Little Bit About You...
Communication & Personal skills

• Excellent interpersonal and communication skills, (both written and oral)
• Ability to deliver to high quality outcomes, which meets the expectation of the company, its partners and clients.
• Ability to make decisions within the realms of proficiency, experience, knowledge.
• A flexible approach, as this role will require working outside of 'normal working hours' as per business requirements.
• Self motivation and test & learn approach.
• Enjoy working in the constantly changing and challenging operations arena

A Little Bit More About Us...

• We believe in building a diverse and inclusive culture and positive employee experience.
• We are One Team, more than just ourselves.
• We are customer first, we understand, and help solve our customers' problems.
• We Test & Learn, we are empowered to learn and grow, unafraid of change.
• We choose to care, we are committed to doing the right thing, the right way.

It's really important to us that we give as much to our colleagues as they give to us.
Our latest Belonging Survey showed that our colleagues feel valued and listened to as we continue to build an environment where everyone can thrive, grow, belong and be their authentic selves.

We believe that diversity of thought, experience and background provides the platform for great creativity,

We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

Many of our Colleagues work flexibly in many different ways. Please talk to us at interview about the flexibility you need. We can't promise to give you exactly what you want, but we do promise not to judge you for asking.

About Our Recruitment Process....

• You find or get sent this job advert, read it, and feel like you're you'd be a great addition to the JCD family.
• You send in your application to let us know you're interested.
• We see your application, get excited, and give you a call.
• You'll meet us twice, depending on the role prepare a presentation and we'll get to know each other.
• You'll begin your journey with us, were excited to support and develop you throughout you career.