Logistics and Transportation Support Specialist

1 day ago

London, Greater London, United Kingdom RYZE Full time

About RYZE:

At RYZE, we believe daily rituals create the foundation for living your greatest life. Our mushroom coffee and superfood products fuel the body and clarify the mind—helping people everywhere unlock their highest potential. We're a fast-growing, mission-driven team passionate about wellness, innovation, and building a brighter future together.

The Role:

We are seeking a highly organized and detail-oriented Logistics & Transportation Support Specialist to support the freight and transportation needs of our fast-growing eCommerce operation. In this role, you will be responsible for booking freight, scheduling pickups, tracking loads end-to-end, and resolving shipping issues quickly and independently. You'll work cross-functionally with Logistics, Customer Service, and internal stakeholders to ensure goods move on time, accurately, and with strong communication.

What You'll Do

  • Book and coordinate inbound and outbound freight shipments with carriers, ensuring accurate documentation and compliance with company standards.
     

  • Schedule timely pickups with reliable carriers and freight services to support smooth operations and on-time delivery.
     

  • Oversee and track shipments from pickup through delivery, managing loads effectively to meet deadlines and expectations.
     

  • Monitor shipment status daily and communicate updates, delays, and exceptions to carriers and internal teams.
     

  • Proactively troubleshoot issues related to delays, missing items, damages, or transportation discrepancies, driving resolution and next steps.
     

  • Identify and implement process improvements across logistics and transportation workflows to improve efficiency, reduce cost, and support scalable growth.
     

  • Interpret inbound and outbound communications and execute logistics tasks independently with minimal oversight.
     

  • Partner closely with Logistics teammates, Sales, and Customer Service to ensure smooth coordination and quick issue resolution.
     

  • Maintain accurate and organized records for shipment tracking, documentation, and communication logs.
     

  • (Other related duties may be assigned.)
     

What We're Looking For

  • 3+ years of experience in logistics, transportation, freight management, or supply chain support (eCommerce experience preferred).
     

  • Experience booking freight and scheduling pickups across various transportation modes and methods.
     

  • Familiarity working with 3PLs, carriers, and inventory systems.
     

  • Strong ability to manage and track multiple loads simultaneously with accuracy and urgency.
     

  • High attention to detail, especially related to tracking, scheduling, documentation, and discrepancy resolution.
     

  • Strong written and verbal communication skills, with confidence collaborating in a remote-first environment.
     

  • Comfortable using spreadsheets, logistics platforms, and internal systems to monitor shipments and organize workflows.
     

  • Highly organized, able to multitask and manage competing priorities without dropping details.
     

  • Self-motivated and disciplined, with the ability to work independently while meeting deadlines.
     

  • Fluent in English (read, write, and speak).

What We Offer:

  • Competitive contractor pay, commensurate with experience
     

  • Fully remote work environment with clear deliverables and ownership
     

  • Flexible, fast-moving team with opportunities to improve systems and processes
     

  • A chance to support a high-growth brand and help scale logistics operations quickly

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