Infrastructure Operations Engineer

Location: Bristol

In this position, you'll be based in the Bristol office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at

We give you a world of potential

Our team are currently looking to recruit an Infrastructure Operations Engineer – Core Services to join our Technology Operations department within Computershare Technology Services.

What makes this role exciting when there are other similar roles in the market? Well, there are a few things that make this role stand out:

• This is a great opportunity to be part of a team with career progression opportunities into management roles or other technical roles depending on your aspirations.
• We are currently globalizing processes and policies leading to less out of hours work.
• You will collaborate with team members across the globe giving you global exposure.

Like what you have read so far? Then please read on to discover what the role entails.

A role you will love

As one of our Engineers, you will have great variety to role as you will be responsible for the management, maintenance and optimisation of our IT infrastructure Services that support our organisations IT and business processes.

You will be part of the Global Infrastructure Operations Team, which is responsible for providing 2nd and 3rd line support to all of CTS customers and clients. Our team enhances customer experience through investigating and resolving system faults and enabling our customers to run their operations effectively.

Some key responsibilities:

• During your assigned time zone, you will be responsible for incident and request management and support of the Global infrastructure.
• Support and maintain the operational aspects of our infrastructure services.
• Responsible for the maintenance and health of the organization's equipment related to the IT infrastructure services.
• Ensure all key services are monitored with the Computershare NOC and have appropriate run books.
• Support infrastructure service incidents and root cause analysis.
• Deliver IT Operations in line with Business Process KPIs, User Experience and CSAT Objectives.
• Facilitate routine reviews for operational stability and performance across the E2E Service Design (including technical reviews with IT Stakeholders on the robustness of Infra/security/data – and User reviews with business stakeholders).
• Delivery of infrastructure Operation projects and initiatives.

What will you bring to the role?

You will have a deep understanding of Service Management operational frameworks such as ITIL, Capacity Planning, Service Level Agreements, Project Management, procurement, IT Support and integration.

Other key skills required for the role include:

• Knowledge of service governance processes and the ability to understand risk to services.
• Strong technical knowledge of IT infrastructure components, including servers, networks, storage, and cloud services.
• Proven experience in managing complex enterprise level infrastructure solutions and services.
• Proven experience of driving automation of process and tasks.
• Deep expertise of Microsoft Server Platforms and MS Products.
• Understanding of RHEL, IDM and Ansible.
• Excellent understanding of DNS.

Does this sound like the role for you? Then feel free to apply or reach out for a chat

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle.

Health and wellbeing rewards that can be tailored to support you and your family.

Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit